Oferta pracy

Service Desk Agent (IT Support)



Taśmowa 10



Technologies we use

Operating system

Your responsibilities

  • Providing 1st level IT Support Services in 24/7 shift rotation

  • Accepting users’ requests (mail, phone, www), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets

  • Informing and supporting end users in the event of IT system unavailability

  • Communicating planned outages and service windows to end user community

  • Account administration and password management of many IT systems in use

  • Development and maintenance of support documentation (Knowledge Base)

  • Ensuring high level of customer support and their satisfaction.

Our requirements

  • Experience in similar position (e.g. Service Desk, Help Desk, Customer Support)

  • Very good English skills - written and spoken

  • General IT understanding and a will to expand this knowledge

  • Looking for challenges and skills development

  • Team player with open-minded personality and positive attitude

  • Join us if would like to work in a friendly atmosphere and create it with us

What we offer

  • Employment contract

  • Buddy

  • Comprehensive onboarding program

  • Internal training catalogue and e-learning platform

  • Culture of feedback

  • Internal transition program

  • Scandinavian work culture

  • Work-life Harmony

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • corporate gym

  • christmas gifts

  • charity initiatives

  • modern & ergonomic eco-office

  • bike parking

  • electric vehicle charging stations

  • canteen

Recruitment stages

CV Analysis


Telephone contact


1st Recruitment meeting


Tests (optional)


2nd Recruitment meeting (optional)



Take a 360-degree Virtual Tour of the DSV ISS Office

  • https://social.dsv.com/2QS


DSV Group is one of the world’s leading transport, freight forwarding and logistics companies. Our headquarters are located in Denmark and our offices – in more than 90 other countries.

DSV consists of following divisions: DSV ISS | DSV Road | DSV Air&Sea | DSV Solutions | DSV Services.

DSV International Shared Services (DSV ISS) in Warsaw is in a phase of dynamic development. We employ more than 1200 fantastic people and this number is constantly increasing.

We provide global IT services within areas like: Service Desk, Network, EDI, SAP, WMS, Software Development, Corporate Integration, Citrix.

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