Service Desk Agent (IT Support)



Taśmowa 10



Your responsibilities

  • Providing 1st level IT Support Services

  • Accepting users’ requests (mail, phone, www), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets

  • Informing and supporting end users in the event of IT system unavailability

  • Communicating planned outages and service windows to end user community

  • Account administration and password management of many IT systems in use

  • Development and maintenance of support documentation (Knowledge Base)

  • Ensuring high level of customer support and their satisfaction.

Our requirements

  • Experience in similar position (e.g. Service Desk, Help Desk, Customer Support)

  • Very good English skills - written and spoken

  • General IT understanding and a will to expand this knowledge

  • Looking for challenges and skills development

  • Team player with open-minded personality and positive attitude

  • Join us if would like to work in a friendly atmosphere and create it with us

What we offer

  • Employment contract

  • Buddy

  • Comprehensive onboarding program

  • Internal training catalogue and e-learning platform

  • Culture of feedback

  • Internal transition program

  • Scandinavian work culture

  • Work-life Harmony


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • corporate gym

  • christmas gifts

  • charity initiatives

  • modern & ergonomic eco-office

  • bike parking

  • electric vehicle charging stations

  • canteen

Recruitment stages

CV Analysis


Telephone contact


1st Recruitment meeting


Tests (optional)


2nd Recruitment meeting (optional)



Take a 360-degree Virtual Tour of the DSV ISS Office



DSV Group is one of the world’s leading transport, freight forwarding and logistics companies. Our headquarters are located in Denmark and our offices – in more than 90 other countries.

DSV consists of following divisions: DSV ISS | DSV Road | DSV Air&Sea | DSV Solutions | DSV Services.

DSV International Shared Services (DSV ISS) in Warsaw is in a phase of dynamic development. We employ more than 1200 fantastic people and this number is constantly increasing.

We provide global IT services within areas like: Service Desk, Network, EDI, SAP, WMS, Software Development, Corporate Integration, Citrix.

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