sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyService Desk Agent (IT Support)
DSV ISS
- Taśmowa 10, Mokotów, WarszawaWarszawa, Masovian
- offer expired over a month ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
DSV ISS
Taśmowa 10
Mokotów
Warszawa
Your responsibilities
Providing 1st level IT Support Services
Accepting users’ requests (mail, phone, www), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets
Informing and supporting end users in the event of IT system unavailability
Communicating planned outages and service windows to end user community
Account administration and password management of many IT systems in use
Development and maintenance of support documentation (Knowledge Base)
Ensuring high level of customer support and their satisfaction.
Our requirements
Experience in similar position (e.g. Service Desk, Help Desk, Customer Support)
Very good English skills - written and spoken
General IT understanding and a will to expand this knowledge
Looking for challenges and skills development
Team player with open-minded personality and positive attitude
Join us if would like to work in a friendly atmosphere and create it with us
What we offer
Employment contract
Buddy
Comprehensive onboarding program
Internal training catalogue and e-learning platform
Culture of feedback
Internal transition program
Scandinavian work culture
Work-life Harmony
Benefits
private medical care
sharing the costs of foreign language classes
life insurance
corporate gym
christmas gifts
charity initiatives
modern & ergonomic eco-office
bike parking
electric vehicle charging stations
canteen
Recruitment stages
1
CV Analysis
2
Telephone contact
3
1st Recruitment meeting
4
Tests (optional)
5
2nd Recruitment meeting (optional)
6
Feedback
Take a 360-degree Virtual Tour of the DSV ISS Office
https://social.dsv.com/2QS
DSV ISS
DSV Group is one of the world’s leading transport, freight forwarding and logistics companies. Our headquarters are located in Denmark and our offices – in more than 90 other countries.
DSV consists of following divisions: DSV ISS | DSV Road | DSV Air&Sea | DSV Solutions | DSV Services.
DSV International Shared Services (DSV ISS) in Warsaw is in a phase of dynamic development. We employ more than 1200 fantastic people and this number is constantly increasing.
We provide global IT services within areas like: Service Desk, Network, EDI, SAP, WMS, Software Development, Corporate Integration, Citrix.