sharing the costs of sports activities
Service Desk Agent (IT Support)
- Taśmowa 10, Mokotów, WarszawaWarszawa, Masovian
- offer expired over a month ago
- contract of employment
- specialist (Mid / Regular)
- remote recruitment
Providing 1st level IT Support Services
Accepting users’ requests (mail, phone, www), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets
Informing and supporting end users in the event of IT system unavailability
Communicating planned outages and service windows to end user community
Account administration and password management of many IT systems in use
Development and maintenance of support documentation (Knowledge Base)
Ensuring high level of customer support and their satisfaction.
Experience in similar position (e.g. Service Desk, Help Desk, Customer Support)
Very good English skills - written and spoken
General IT understanding and a will to expand this knowledge
Looking for challenges and skills development
Team player with open-minded personality and positive attitude
Join us if would like to work in a friendly atmosphere and create it with us
What we offer
Comprehensive onboarding program
Internal training catalogue and e-learning platform
Culture of feedback
Internal transition program
Scandinavian work culture
private medical care
sharing the costs of foreign language classes
modern & ergonomic eco-office
electric vehicle charging stations
1st Recruitment meeting
2nd Recruitment meeting (optional)
Take a 360-degree Virtual Tour of the DSV ISS Office
DSV Group is one of the world’s leading transport, freight forwarding and logistics companies. Our headquarters are located in Denmark and our offices – in more than 90 other countries.
DSV consists of following divisions: DSV ISS | DSV Road | DSV Air&Sea | DSV Solutions | DSV Services.
DSV International Shared Services (DSV ISS) in Warsaw is in a phase of dynamic development. We employ more than 1200 fantastic people and this number is constantly increasing.
We provide global IT services within areas like: Service Desk, Network, EDI, SAP, WMS, Software Development, Corporate Integration, Citrix.