Oferta pracy

Service Desk Agent

Circle K Business Centre Poland Sp. z o.o.About the company

  • Puławska 145, Warszawa
    Warszawa, Masovian
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Circle K Business Centre Poland Sp. z o.o.

Puławska 145

Warszawa

Your responsibilities

  • Professional customer support, mostly in English and Polish, for end users with Circle K station assets and equipment (POS, BOS, Forecourt, Network, EV Chargers)

  • Troubleshooting technical/functional issues

  • Incident registration and supervision according to team KPI's

  • Ordering maintenance & repair service from external suppliers and follow up on delivery

  • Active monitioring of station systems using monitoring tools and resolving discovered issues

  • Communication to all parties involved (station employees, service companies, IT and maintenance engineers, etc.) for effective problem resolution

  • Participating in IT duty service outside office hours, as needed

Our requirements

  • Good knowledge of English and Polish

  • Education in IT or related fields (IT Engineering would be an advantage) or last year students

  • Experience in technical support will be an advantage

  • Knowledge of IT and store equipment will be an advantage

  • Ability to understand customer demands and come up with solutions to reported issues

  • Excellent communication skills

  • Good teamwork skills

  • Can-do-attitude :)

What we offer

  • Annual bonus

  • Private medical care

  • Multisport

  • English lessons subsidized by the company

  • Group insurance

  • Attractive discounts for products and services at our stations

  • Employee stock purchase plan

  • Modern and convienient office that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6

  • ​​​​​​​Trainings & possibillity to develop skills in a wide international environment

Covid-19...

Nowadays our teams are working remotely. Travelling to the office is expected occasionally.

When working with us you can depend upon it that you will not be judged on the grounds of race, national origin, gender, sexual orientation, disability, age, or other legally protected status. Oppositely - we believe that our diverse and inclusive culture helps us create an amazing atmosphere where everybody feels welcome.

Check who we are here: https://youtu.be/td-QGnNnvW0