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Service Desk Agent with Czech

  • Katowice, śląskie
  • Specjalista
  • 30.01.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.


    For our Central Service Desk Team we are seeking the following:

    Service Desk Agent with Czech
    Workplace: Katowice

    You don’t have any experience?

    Do not worry, we will provide you with training!

    Your tasks:

    • Coordination of IT queries (tickets) for technical issues
    • Ordering and dispatching all orders relating to printers
    • Maintaining communication with technicians and customers
    • Monitoring the correct timelines (SLA) and ticket flow
    • Updating knowledge articles

    Our requirements:

    • Excellent Czech language Skills (speaking & writing)
    • Strong English communication skills
    • Ability to work in a team, multi-task and adapt to changes quickly
    • Willingness to learn new skills
    • Technical vocabulary and dealing with issues from printing background
    • Readiness to work on shifts (between 8 am and 18:30 pm)
    • Excellent communication skills with the ability to interact professionally with a diverse group of clients

    Your benefits:

    • Stable, independent work in international, flexible and open company
    • Wide range of trainings
    • Interesting international projects and possibility of being part of a worldwide Service Desk Team
    • Taking part in a new, international project
    • Welcoming and friendly work environment within young, multicultural team
    • Direct communication and flat structure
    • Great opportunities for both professional and personal development
    • Buddy programme
    • Space for your own ideas
    • Language training
    • A package of co-funded benefits: Multisport Card, private health care, life insurance

    Would you like to join our team? Please send your CV in English.

    Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”