Oferta pracy

Service Desk Agent with Czech

Fujitsu Technology Solutions Sp. z o.o.

  • Łódź

    Łódź
  • offer expired 11 days ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • home office work, hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • processing reports of technical problems as 1st Line Telephone Customer Service,

  • diagnosing the problems and trying to solve them,

  • forwarding requests to other departments if no other solution is possible,

  • ensuring the quality of communication,

  • registering and analyzing reports,

  • suggesting improvements and optimizations.

Our requirements

  • fluency in English & Czech (at least B2).

  • high-level communication skills,

  • familiarity with computer hardware construction,

  • knowledge of MS Windows 8/8.1/10. and MS Office 2013/2016/2019 package,

  • team-oriented attitude.

Optional

  • Educational background as an information technology technician.

What we offer

  • remote work,

  • continuous development,

  • initial trainings preparing to work,

  • laptop and if necessary – office inventory (chair, lumbar support pillow etc.),

  • introduce a friend program.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • extra social benefits

  • shopping coupons

  • holiday funds

  • employee referral program

  • charity initiatives

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

Scroll to the company’s profile