Oferta pracy

Service Desk Agent with English

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu Technology Solutions Sp. z o.o.

aleja Roździeńskiego 1

Katowice

Your responsibilities

  • 1st Line Telephone Customer Service.

  • Recording, classifying and prioritizing users’ requests.

  • Diagnosing and resolving basic problems according to SLA parameters.

  • Monitoring requests resolutions.

  • Collaborating with other support lines on more complex technical issues reported by our customers.

  • Providing high-quality customer service.

Our requirements

  • Advanced English (at least B2).

  • High-level communication skills.

  • Knowledge of computer hardware construction.

  • Knowledge of MS Windows 8/8.1/10.

  • Knowledge of MS Office 2013/2016/2019.

  • Teamwork attitude.

Optional

  • Educational background as an information technology technician.

  • Benefits

  • private medical care

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Online initiatives

Fujitsu Technology Solutions Sp. z o.o.

Hi, nice to see you! We'd love to get to know you better! But first, let us introduce ourselves. We are Fujitsu, the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. We use our experience and the power of ICT to shape the future of the global society together with our customers. Feel like you could #ShapeYourWorld with us? Well, that's a good thing, because we're looking for a Service Desk Agent with English, an extra communicative person with a team-oriented attitude. Sounds like you? Read the offer, leave your CV and shape your career with Fujitsu!

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