Oferta pracy

Service Desk Agent with English

Fujitsu Technology Solutions Sp. z o.o.

  • Wólczańska 182, Łódź, Fabryczna 17, Łódź

  • offer expired 2 months ago
  • contract of employment
  • full-time
  • junior specialist (Junior)

Your responsibilities

  • Service Desk is a first line of IT support for Fujitsu’s business customers. On this position, you will be a part of a team that provides a single point of contact for users. On Service Desk, you can combine your linguistics skills with the IT world and start Your professional career within IT area.

  • gain experience within customer service in one of the biggest IT companies in the world

  • put your language skills to practical use by having constant contact with native speakers from all around the world

  • gain access to vast variety of technical and soft skill training

  • provide a single point of contact for users all around the world

  • deliver high quality standard 1st line support for Fujitsu’s Customers

  • Supporting customers

  • Dealing with phone/emails requests from our customers located all around the globe

  • Performing 1st line support, including: diagnosis and resolution wherever possible

  • Receiving, logging, classifying and prioritizing incident and calls

  • Cooperating with more advanced lines of support to deal with more complicated technical issues reported by our Customers

Our requirements

  • Good command of English language (at least B2)

  • Good communication skills

  • Team player and „can do” attitude

  • Customer service / IT experience will be an asset, but it’s not required

  • Basic knowledge of Windows 10 and MS Office package

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Online initiatives