Oferta pracy

Service Desk Agent with French

Fujitsu Technology Solutions Sp. z o.o.About the company

  • Łódź

    Łódź, Łódź
  • Offer expired 9 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)

Your responsibilities

About the role:

Service Desk is a first line of IT support for Fujitsu’s business customers. On this position, you will be a part of a team that provides a single point of contact for users. On Service Desk, you can combine your linguistics skills with the IT world and start Your professional career within IT area.

If you’d like to…

gain experience within customer service in one of the biggest IT companies in the world?

put your language skills to practical use by having constant contact with native speakers from all around the world?

gain access to vast variety of technical and soft skill training?

provide a single point of contact for users all around the world?

deliver high quality standard 1st line support for Fujitsu’s Customers?

Main responsibilities:

Supporting customers

Dealing with phone/emails requests from our customers located all around the globe

Performing 1st line support, including: diagnosis and resolution wherever possible

Receiving, logging, classifying and prioritizing incident and calls

Cooperating with more advanced lines of support to deal with more complicated technical issues reported by our Customers

Our requirements

  • Good command of English language (at least B2)

  • Good command of French language (at least B2)

  • Good communication skills

  • Team player and „can do” attitude

  • Customer service / IT experience will be an asset, but it’s not required

  • Basic knowledge of Windows 10 and MS Office package

What we offer

  • Full time employment contract.

  • Competitive salary and package of social benefits.

  • Work which allows balancing the professional and private life.

  • Work in a creative team and friendly atmosphere.

  • Employment for international, prestigious company

  • Benefits

  • private medical care

  • remote work opportunities

  • coffee / tea

  • extra social benefits

  • holiday funds

  • employee referral program

  • charity initiatives

  • Online initiatives