Oferta pracy

Service Desk Agent with French

Fujitsu Technology Solutions Sp. z o.o.

  • Silesian

    Silesian
  • offer expired 22 days ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • home office work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • 1st Line Telephone Customer Service.

  • Recording, classifying and prioritizing users requests.

  • Diagnosing and resolving basic problems according to SLA parameters.

  • Monitoring requests resolutions.

  • Collaborating with other support lines on more complex technical issues reported by our customers.

  • Providing high-quality customer service.

Our requirements

  • English & French (at least B2).

  • High-level communication skills.

  • Knowledge of computer hardware construction.

  • Knowledge of MS Windows 8/8.1/10.

  • Knowledge of MS Office 2013/2016/2019.

  • Teamwork attitude.

Optional

  • Educational background as an information technology technician.

What we offer

  • Private medical care,

  • Life insurance,

  • Possibility of remote working,

  • Additional social benefits,

  • Holiday packages,

  • Employee referral program,

  • Charity initiatives

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • integration events

  • coffee / tea

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Online initiatives