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Service Desk Agent with French

  • Bielany Wrocławskie (pow. wrocławski), dolnośląskie pokaż mapę
  • Specjalista
  • 28.05.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.


    For our Central Service Desk Team we are seeking the following:

    Service Desk Agent with French
    Workplace: Wrocław, Bielany Wrocławskie (pow. wrocławski)

    Your tasks:

    • Filtering and qualifying IT service repair orders related to printers
    • Analyse and diagnose problems related to printer hardware & implementing correct resolution
    • Providing remote L 1,5 Global Support to our end customers via the phone
    • Active contact with our local dispatch teams and local management
    • Ordering parts for printers via internal system
    • Monitoring the correct timelines (SLA) and ticket flow
    • On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures

    Our requirements:

    • Excellent French is a must
    • Communicative English level
    • Strong organisational skills
    • Effective communication skills and ability to work in a team
    • Spirit turned to “analysis”
    • Openness to learn new things – technical vocabulary and issues from printing area
    • Able to work on shifts (between 08:00 am and 06:00 pm)
    • Readiness to work on a daily basis as well as quickly re-prioritize tasks


    Would be an asset:

    • Printer technical knowledge
    • Previous work experience on the hotline
    • Knowledge about remote troubleshooting gained from user feedback

    Your benefits:

    • Stable, independent work in an international, flexible and open company
    • Interesting international projects and possibility of being part of a worldwide SD team
    • Welcoming and friendly work environment within young team
    • Direct communication and flat structure
    • Great opportunities for both professional and personal development
    • Buddy programme
    • Space for your own ideas
    • Language training
    • A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw

    Please add a statement: „I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K.  under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133,.883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K  and be processed for the purposes of future recruitment processes”