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Service Desk Agent with French

  • Bielany Wrocławskie (pow. wrocławski), dolnośląskie pokaż mapę
  • Specjalista
  • 26.07.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Hemmersbach provides IT services globally. With more than 2,400 permanent employees in 34 subsidiaries we offer our services in over 190 countries worldwide.

    For our Service Desk Team we are seeking the following:

    Service Desk Agent with French

    Location: Wrocław (okolice), Bielany Wrocławskie (pow. wrocławski)


    Your tasks:

    • Diagnose tickets – IT quires containing technical problems -  after training in Poland and France which will prepare you for the role
    • Filtering and qualifying IT service repair orders connected with printers
    • Ordering parts of printers via internal system
    • Contact with our technicians and troubleshooting with customers
    • Monitoring the correct timelines (SLA) and ticket flow
    • On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures

    Our requirements: 

    • French language C1 level
    • English language B1/B2 level
    • Customer and communication skills
    • Ability to work in a team
    • Openness to learn new things – technical vocabulary and issues from printing area
    • Readiness to work on shifts (between 8 am and 18 pm)
    • Readiness to work on a daily routine as well as quickly adjusting to incoming tasks

    Would be an asset:

    • IT background
    • Technical competencies in the print service area

    Your benefits:

    • Stable, independent work in international, flexible and opened company
    • Wide range of trainings preparing for the position – trainings in Poland and France
    • Interesting international projects
    • Welcoming and friendly work environment within young team
    • Direct communication and flat structure
    • Great opportunities for both professional and personal development
    • Buddy programme
    • Space for your own ideas
    • Language trainings
    • A package of benefits and co-fundings: multisport card, private health care, life insurance, free bus from the center of Wroclaw

    Would you like to join our team? Please send your CV in English: 

    Please add a statement: „I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K.  under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133,.883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K  and be processed for the purposes of future recruitment processes”