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Service Desk Agent with German and English Part-time

  • Wrocław, dolnośląskie
  • Specjalista
  • 2019-04-18

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    Hemmersbach provides IT services globally. With more than 3,400 permanent employees in 38 subsidiaries we offer our services in over 190 countries worldwide.


    For our Central Service Desk Team we are seeking the following:

    Service Desk Agent with German and English Part-time
    WORKPLACE: Wrocław

    Your tasks:

    • Providing remote L1 Global Support to end-users
    • Analysing problems and applying resolutions
    • Troubleshooting and relating resolution procedures to non-technical end-users
    • Opening, closing and monitoring of incidents in the system during the complete incident lifecycle
    • Monitoring the correct timelines (SLA)
    • Contacting the end-user via phone, e-mail & chat
    • Providing input toward knowledge base maintenance

    Our requirements:

    • Excellent German (C1/C2), certification preferred
    • Strong English skills
    • Strong organizational skills with ability to prioritize effectively
    • Interest in fixing technical problems
    • Excellent communication skills with the ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
    • Readiness to work 8 hour shifts (Monday-Friday, between 6am - 7pm)



    • Help/Service desk background
    • Experience in working in SLA driven environment
    • Any other languages are considered highly valuable assets

    Your benefits:

    • Reliability: a secure job position in an exponentially growing international company
    • Variety: exciting projects and challenges within your own responsibility
    • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
    • Openness: Direct and informal communication even at management level
    • Career Opportunities: Great possibilities for professional, personal and language trainingInitial
    • Help: buddy programme to help you get started, welcome pack
    • A package of co-funded benefits: lunches and multisport card, private health care, life insurance for you, your partner and family members
    • Other conveniences like: free coffee, tea, parking and company bus from the centre of Wroclaw

    Please add statements:

    „I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).” 

    “ I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes.”