Oferta pracy

Information clause Please be advised that the controller of your personal data, collected in connection with the recruitment process in which you participate, is the company under the name Fujitsu Technology Solutions Sp. z o. o. seated in Warsaw (02-255) Krakowiaków 36 Street, e-mail: [email protected] (hereinafter: „Data Controller”). Your personal data will be processed by the Data Controller for the purpose: • Conducting recruitment processes pursuant to art. 6 clause 1 "b" GDPR, i.e. the need to take action at your request, before concluding the employment contract. Processing for this purpose will take place until the end of recruitment for this position. • Carrying out recruitment processes in the future for positions other than those for which you are currently recruiting, if you express your voluntary consent, which will be a prerequisite for processing resulting from art. 6 clause 1 "a" GDPR. Processing for this purpose will take place for the time during which the Data Controller will have positions for which, due to your education and experience, your candidacy may be taken into account in the event of recruitment, however, no longer than until you withdraw your consent. • Pursuing claims and defense against claims arising from recruitment processes in which you will participate - based on the premise of art. 6 clause 1 "f" GDPR, i.e. the justified interest of the data controller described above. Processing for this purpose will take place until the expiry of the limitation period for claims, and in the event of the initiation of proceedings from such a claim - until the final termination of the proceedings. Personal data will be transferred by the Data Controller to public entities, if the obligation to provide it results from the generally applicable provisions of law. Please also note that you have the right to request from the Data Controller: • access to personal data, • rectification of personal data, • delete personal data, • restrictions on the processing of personal data, • the right to object to the processing of personal data, • the right to transfer personal data, • the right to withdraw consent – in the case of processing your data based on the premise of consent, • the right to lodge a complaint to the President of the Office for Personal Data Protection in connection with a breach of personal data protection. The rights listed in points 1-7 above can be realized by sending an email to: [email protected] Providing personal data by you is voluntary, but necessary to participate in the recruitment process.

Service Desk Agent with German

Fujitsu Technology Solutions Sp. z o.o.About the company

  • Lubusz

    Lubusz
  • Valid for 17 days
    until: 12 Aug 2021
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

If you’d like to…

gain experience within customer service in one of the biggest IT companies in the world?

put your language skills to practical use by having constant contact with native speakers from all around the world?

gain access to vast variety of technical and soft skill training?

provide a single point of contact for users all around the world?

deliver high quality standard 1st line support for Fujitsu’s Customers?

Main responsibilities:

Supporting customers

Dealing with phone/emails requests from our customers located all around the globe

Performing 1st line support, including: diagnosis and resolution wherever possible

Receiving, logging, classifying and prioritizing incident and calls

Cooperating with more advanced lines of support to deal with more complicated technical issues reported by our Customers

Our requirements

  • Good command of English language (at least B2)

  • Good command of German language (at least B2)

  • Good communication skills

  • Team player and „can do” attitude

  • Customer service / IT experience will be an asset, but it’s not required

  • Basic knowledge of Windows 10 and MS Office package

  • Benefits

  • private medical care

  • life insurance

  • coffee / tea

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Online initiatives

  • higher language bonus for German

This is how we work
This is how we work