Oferta pracy

Service Desk Agent with German

Fujitsu Technology Solutions Sp. z o.o.About the company

  • Pomeranian

    Pomeranian
  • Offer expired 13 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

If you’d like to…

gain experience within customer service in one of the biggest IT companies in the world?

put your language skills to practical use by having constant contact with native speakers from all around the world?

gain access to vast variety of technical and soft skill training?

provide a single point of contact for users all around the world?

deliver high quality standard 1st line support for Fujitsu’s Customers?

Main responsibilities:

Supporting customers

Dealing with phone/emails requests from our customers located all around the globe

Performing 1st line support, including: diagnosis and resolution wherever possible

Receiving, logging, classifying and prioritizing incident and calls

Cooperating with more advanced lines of support to deal with more complicated technical issues reported by our Customers

Our requirements

  • Good command of English language (at least B2)

  • Good command of German language (at least B2)

  • Good communication skills

  • Team player and „can do” attitude

  • Customer service / IT experience will be an asset, but it’s not required

  • Basic knowledge of Windows 10 and MS Office package

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Online initiatives

  • higher language bonus for German