Oferta pracy

Service Desk Agent with German

Billennium S.A.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna
  • Warszawa

    Warszawa, Masovian
  • Ogłoszenie wygasło 3 dni temu
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular)

Technologies we use

Optional

  • ITIL

  • ITSM tool

Your responsibilities

  • Act as Single Point of Contact for all IT Users

  • Log, categorize and prioritize all relevant incidents and service requests

  • Provide first level support in order to restore the service as quickly as possible

  • Properly allocate incidents and service requests to other Resolver groups

Our requirements

  • Very good knowledge of written and spoken German (at least Upper-intermediate)

  • High level of IT literacy

  • Customer service mindset

  • Professional working proficiency in English

Optional

  • Proven experience in providing IT Support

  • Experience in ITSM tool usage (i.e. ServiceNow, Remedy, HP SM etc.)

  • ITIL knowledge

What we offer

  • Stable employment based on an employment contract or B2B

  • Participation in projects on a global scale

  • Private medical care, group life insurance and Multisport card

  • Possibility to switch between projects

  • English classes

  • Awesome company events and parties

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • integration events

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