Oferta pracy

Service Desk Agent with Italian

Fujitsu Technology Solutions Sp. z o.o.About the company

  • Pomeranian

    Pomeranian
  • Offer expired 25 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

About the role:

Service Desk is a first line of IT support for Fujitsu’s business customers. On this position, you will be a part of a team that provides a single point of contact for users. On Service Desk, you can combine your linguistics skills with the IT world and start Your professional career within IT area.

If you’d like to…

• gain experience within customer service in one of the biggest IT companies in the world?

• put your language skills to practical use by having constant contact with native speakers from all around the world?

• gain access to vast variety of technical and soft skill training?

• provide a single point of contact for users all around the world?

• deliver high quality standard 1st line support for Fujitsu’s Customers?

Main responsibilities:

• Supporting customers

• Dealing with phone/emails requests from our customers located all around the globe

• Performing 1st line support, including: diagnosis and resolution wherever possible

• Receiving, logging, classifying and prioritizing incident and calls

• Cooperating with more advanced lines of support to deal with more complicated technical issues reported by our Customers

Our requirements

  • Good command of English language (at least B2)

  • Good command of Italian language (at least B2)

  • Good communication skills

  • Team player and „can do” attitude

  • Customer service / IT experience will be an asset, but it’s not required

  • Basic knowledge of Windows 10 and MS Office package

  • Benefits

  • private medical care

  • remote work opportunities

  • coffee / tea

  • extra social benefits

  • holiday funds

  • employee referral program

  • charity initiatives

  • Online initiatives