sharing the costs of sports activities
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Oferta pracy
Service Desk Agent with Languages
Diebold NixdorfAbout the company
- WarszawaWarszawa, Masovian
- offer expired 3 years ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
Technologies we use
Operating system
About the project
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Your responsibilities
- Answer inbound customer calls and e-mails, including detailed recording of the issue according to defined processes
- Provide proactive User Helpdesk Services to inbound customer service requests. This includes the usage of remote tools to analyse and resolve tickets
- Answer "How do I questions" for dedicated hardware and software within the customer environment and perform software distribution to endpoints
- Creating and updating the tickets in case of changes (cancelation, additional information)
- Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. password resets, SW configuration, etc.). If not successful inform customer about next steps
Our requirements
- Good command of English and ideally another European language
- Technical background, e.g. education in information electronics, mechanics and/or SW skills preferred
- PC literacy, especially usage of Microsoft Office package
- Willingness to work in shift models, based on customer requirements
- Knowledge of customer service principles and practices
- Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behaviour on the phone
What we offer
Contract of employment (umowa o pracę)
Trainings from the first day of work
International environment, people from all continents work in our office
Practical use of foreign languages – we work in 19 different languages
26 days of holiday regardless of seniority
Self-development and growth within the organization through internal recruitment process
Work full of challenges in a great team!
Benefits
- private medical care
- life insurance
- remote work opportunities
Diebold Nixdorf
Diebold Nixdorf is one of the world’s leaders in delivering payment technology and services for banks and trading companies. Diebold Nixdorf employs around 25 000 people in over 130 countries. Our installed devices amount to over 2 million ATMs and cash systems in 25 languages.
Diebold Nixdorf has been present in Poland since 1990 with head office in Warsaw as well as regional services in Krakow, Katowice, Wroclaw and Szczecin.
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation
The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
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Service Desk Agent with Languages, Warszawa