Oferta pracy

Service Desk Agent with Slovak

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu Technology Solutions Sp. z o.o.

aleja Roździeńskiego 1a

Katowice

Your responsibilities

  • 1st Line Telephone Customer Service.

  • Recording, classifying and prioritizing users requests.

  • Diagnosing and resolving basic problems according to SLA parameters.

  • Monitoring requests resolutions.

  • Collaborating with other support lines on more complex technical issues reported by our customers.

  • Providing high-quality customer service.

Our requirements

  • English & Slovak (at least B2).

  • High-level communication skills.

  • Knowledge of computer hardware construction.

  • Knowledge of MS Windows 8/8.1/10.

  • Knowledge of MS Office 2013/2016/2019.

  • Teamwork attitude.

Optional

  • Educational background as an information technology technician.

What we offer

  • Private medical care,

  • Life insurance,

  • Possibility of remote working,

  • Additional social benefits,

  • Holiday packages,

  • Employee referral program,

  • Charity initiatives

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • integration events

  • extra social benefits

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Online initiatives

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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