Oferta pracy

Service Desk Agent with Swedish

Circle K Business Centre Poland Sp. z o.o.

Circle K Business Centre Poland Sp. z o.o.

Puławska 145

Mokotów

Warszawa

Your responsibilities

  • Professional customer support, mostly in Swedish and English, for end users with Circle K station assets and equipment (POS, BOS, Forecourt, Network, EV Chargers

  • Troubleshooting technical/functional issues

  • Incident registration and supervision according to team KPI's

  • Ordering maintenance & repair service from external suppliers and follow up on delivery

  • Active monitoring of station systems using monitoring tools and resolving discovered issues

  • Communication to all parties involved (station employees, service companies, IT and maintenance engineers, etc.) for effective problem resolution

  • Participating in IT duty service outside office hours, as needed

Our requirements

  • Good knowledge of Swedish and English

  • Education in IT or related fields (IT Engineering would be an advantage) or last year students

  • Experience in technical support will be an advantage

  • Knowledge of IT and store equipment will be an advantage

  • Ability to understand customer demands and come up with solutions to reported issues

  • Excellent communication skills

  • Good teamwork skills

  • Can-do-attitude :)

What we offer

  • Contract of employment for temporary period of 6 months

  • Annual bonus

  • Private medical care

  • Multisport

  • English lessons subsidized by the company

  • Group insurance

  • Attractive discounts for products and services at our stations

  • Employee stock purchase plan

  • Modern and convenient office that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6

  • Trainings & possibillity to develop skills in a wide international environment

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • coffee / tea

  • extra leave

Job Description

In Circle K Business Centre, in Riga or Warsaw, which is part of our global structures, we provide IT services for Circle K in Europe, US and Canada. We have different functions here: Service Desk, Infrastructure, Network Operations, Development but what we have in common is the fact that no matter what we do, we understand the world we live in. We can see how fast it changes and how fascinating this can be. Curiosity and openness drives us towards new ideas, innovations, new technologies.

Our ambition is to be an exceptional place to work. We will put our best effort into your personal and professional development - because when you grow, we grow.

Whatever your goal is, let's make dreams come true.

IT Retail Service Desk Agent with Swedish

You will be a single point of contact responsible for supporting stations and stores in daily operations, troubleshooting and providing solutions to IT and forecourt problems.

Covid-19...

Nowadays our teams are working remotely. Travelling to the office is expected occasionally.

When working with us you can depend upon it that you will not be judged on the grounds of race, national origin, gender, sexual orientation, disability, age, or other legally protected status. Oppositely - we believe that our diverse and inclusive culture helps us create an amazing atmosphere where everybody feels welcome.