Service Desk Agent with Swedish

Technologies we use

Your responsibilities

• Professional customer support, mostly in Swedish and English, for end users with Circle K station assets and equipment (POS, BOS, Forecourt, Network, EV Chargers

• Troubleshooting technical/functional issues

• Incident registration and supervision according to team KPI's

• Ordering maintenance & repair service from external suppliers and follow up on delivery

• Active monitoring of station systems using monitoring tools and resolving discovered issues

• Communication to all parties involved (station employees, service companies, IT and maintenance engineers, etc.) for effective problem resolution

• Participating in IT duty service outside office hours, as needed

Our requirements

What we offer

Job Description

In Circle K Business Centre, in Warsaw, which is part of our global structures, we provide IT services for Circle K in Europe, US and Canada. We have different functions here: Service Desk, Infrastructure, Network Operations, Development but what we have in common is the fact that no matter what we do, we understand the world we live in. We can see how fast it changes and how fascinating this can be. Curiosity and openness drives us towards new ideas, innovations, new technologies.

Our ambition is to be an exceptional place to work. We will put our best effort into your personal and professional development - because when you grow, we grow.

Whatever your goal is, let's make dreams come true.

You will be a single point of contact responsible for supporting stations and stores in daily operations, troubleshooting and providing solutions to IT and forecourt problems.

When working with us you can depend upon it that you will not be judged on the grounds of race, national origin, gender, sexual orientation, disability, age, or other legally protected status. Oppositely - we believe that our diverse and inclusive culture helps us create an amazing atmosphere where everybody feels welcome.