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Service Desk Analyst

  • Gdańsk, pomorskie pokaż mapę
  • Specjalista
  • 2019-05-27

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Do you want to start your career in IT? Do you know what is VPN or Active Directory? Do you want to learn that? If answer to any of these questions is YES – come and join our team!

    Service Desk Analyst
    Location: Gdańsk
    Salary: 4000-6000 PLN gross

    As part of the Service Desk team you’ll be a first point of contact for our clients. The team is responsible for maintaining and enhancing the service we deliver to our clients, by effectively monitoring and responding to client issues and requests. You will be able to develop your skills in learning environment where knowledge sharing will help you move to the next level of your career. Your day-to-day role will expose you to a broad range of technologies, and you will be supported by both internal and external training. Longer term objectives will concentrate on developing the skills and experience necessary for you to progress into a Client Support Engineer – Level 1 position.

    Key Responsibilities

    • Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
    • Manage and complete scheduled tasks on time
    • Ensure effective client communications take place
    • Ensure the effective assignment and escalation of incidents to engineers where appropriate
    • Share information across your team and department
    • Contribute documentation to the shared knowledge base
    • Update, edit and remove client contacts from internal systems when necessary
    • Investigate and resolve event calls or incidents with a pre-defined reaction process


    • Basic technical awareness of IT infrastructure
    • Knowledge of the ITIL framework and its function in IT is desirable but not essential
    • Knowledge of a call management system and its function is desirable but not essential

    Skills & Experience

    • Excellent customer service skills
    • Excellent demonstrable written and verbal English communication skills
    • Able to communicate in groups with confidence and conviction
    • Ability to multi-task and work well under pressure
    • Ability to be receptive to feedback, willing to learn and embrace continuous improvement
    • Good team working skills are essential
    • Previous experience in a customer service role

    What do we offer?

    • My Benefit system
    • Multisport card
    • Private medical care (incl. dental care)
    • Life insurance
    • Modern workplace
    • Referral bonus
    • Lunch card
    • Study leave
    • Fruits and pizza days
    • One paid day off for charity events
    • Massage sessions
    • Worldwide career opportunities
    • Chillout zone
    • Training and development programs

    If you are interested, please send your CV via the Apply buton below.