Service Desk Analyst – German Speaker

Are you looking for a challenge within a dynamic global organization or a German family business? At B. Braun you can find both. For more than 175 years and counting, B. Braun is amongst the world’s top healthcare companies, operating in 64 countries and with over 60,000 experts networking their knowledge every day. You can thrive in this strong culture of continuous exchange. Become a part of the B. Braun family and share your expertise. Together we improve healthcare.

Within the B. Braun Group, the global support team is looking for employees for the position of “Service Desk Analyst” for the new IT Shared Service Center in Nowy Tomyśl, Poland.

Your responsibilities:

• Respond to incoming calls and web submissions for assistance from end users experiencing technical issues
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
• Fulfill Service Requests from end users according to defined procedures
• Document client issues in our call tracking system
• Provide friendly, courteous, and quality communication to all end users throughout the support process
• Grow professionally through on-going training activities and continued learning
• Collaborate with organization counterparts and department team members to share knowledge and expertise
• Identify optimization potential to continuously increase customer satisfaction and Service Desk quality