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Service Desk Analyst

HireRight Poland Sp. z o.o.About the company

  • Uniwersytecka 18, Katowice
    Katowice, Silesian
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • junior specialist (Junior)

HireRight Poland Sp. z o.o.

Uniwersytecka 18


Your responsibilities

  • Respond to all new Service Desk tickets to analyze, troubleshoot, resolve and redirect employees’ PC hardware, software, network and peripheral issues.

  • Sets the tone for the team and coordinates efforts of the team. This person is also a point of contact for questions encountered by Help Desk Analyst I staff.

  • Manage and coordinate the Sev Alert Process in the event of any outage following specific guidelines for Sev Alert Support. This includes managing call bridges, contacting On Call staff and management as well as creating and

  • updating Sev Alert notices.

  • Monitor the Service Desk to help ensure that SLAs are being met.

  • Perform first level technical support and simple installations of software as needed.

  • Responsible for diagnosis and distribution of reported issues and determining the severity of issues.

  • Coordinate new hire set ups. This will include verifying that all child tickets have been assigned and are properly associated with the parent ticket.

  • Assist users with account access issues within the network and production systems.

  • Monitor and answer all incoming calls into the Help Desk.

  • Ensure that the information provided by the end user is clear and accurate prior to any escalation and includes all work completed to that point.

  • May provide system administration support for select back office applications.

  • Assist with the development, revision, and delivery of training and procedural materials for the Help Desk.

  • Practice and enforce HireRight security policies and procedures.

  • Working hours – 9am-5pm/10am-6pm

Our requirements

  • Minimum 2 years experience in telephone help desk support or similar

What we offer

  • Private Medical Care

  • Edenred card

  • Lunch Vouchers

  • Paid Lunch Break (30 Minutes)

  • Social Fund (Holiday Allowance, Glasses Voucher)

  • Bonus Plans

  • Group Life Insurance

  • Career Path & Opportunities to Grow

  • Football & Running Teams

  • Friendly Atmosphere

  • Professional Training

HireRight Poland Sp. z o.o.

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

HireRight Katowice received a Manpower ‘Friendly Work Environment’ award.

For more information about our company and Katowice office, please be sure to visit us on Facebook -https://www.facebook.com/hirerightPL/

HireRight is an Equal Opportunity Employer

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