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Service Desk Analyst

Norma Polska Sp. z o.o.

  • Kraków

    Kraków, Lesser Poland
  • offer expired 7 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Technologies we use

Optional

  • Active Directory

About the project

The IT Service Desk Analyst will provide first line technical support to internal staff. The successful candidate will require an ability of working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.

Your responsibilities

  • Act as a single point of contact for IT incidents and requests reported by users

  • 1st line support - troubleshooting of IT related problems from in-house software to hardware

  • Troubleshoot basic network issues

  • Resolving incidents and restoring services

  • Escalating incidents and service requests to the correct support team

  • Taking ownership of user problems and following up status of problems on behalf of the user and communicate progress in a timely manner

  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.

  • Arranging for external technical support where problems cannot be resolved in house

Our requirements

  • Good communication skills and telephone manner

  • Good organizational skills

  • Communication in English is required

Optional

  • Incident Management experience and basic User & Security Group Active Directory knowledge

  • Knowledge of German

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities