Oferta pracy

Service Desk Analyst

CONSTANTIA FLEXIBLES POLAND HOLDING SP Z O O

  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • hybrid work
  • Immediate employment
  • remote recruitment

CONSTANTIA FLEXIBLES POLAND HOLDING SP Z O O

Opolska 114

Prądnik Czerwony

Kraków

Your responsibilities

  • Constantia IT Users support involving first-level diagnosis and troubleshooting.

  • Create and managing the incident tickets after proper problem/incident validation.

  • Respond to questions from all emails and callers; Technical assistance for end Users.

  • Route the incident tickets to correct support groups (2nd Level Support)

  • Ensure that the incident tickets are updated on regular basis; Manage communication with end users.

  • Resolve the incidents and restore services acc. Service Desk SOP’s.

Our requirements

  • Bachelor’s degree, preferred IT or other technical area.

  • Minimum 1 year of applicable working experience.

  • Basic troubleshooting abilities in a Windows environment especially related to the client desktop support.

  • Good knowledge of fundamental operations of software (MS Office/ Windows 7/10)

  • Good knowledge of hardware (laptops, PCs, phones, printers, scanners) and other IT equipment

  • Fluent English language skills.

What we offer

  • Perspective of long-term professional development.

  • Friendly work atmosphere in a large and stable company with a global reach.

  • Opportunity to participate in new interesting implementations and projects.

  • Chance to grow in a dynamic and international environment.

  • Long-term stable employment.

  • Strong team-oriented culture.

  • Access to innovative technologies with which we work on a daily basis.

  • Attractive benefit package.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • christmas gifts

  • employee referral program

  • charity initiatives

  • extra leave

  • German language course

  • Personal pension found (PPE)

  • Tavel insurance package

  • MyBenefit cafeteria system

  • Annual bonus

CONSTANTIA FLEXIBLES POLAND HOLDING SP Z O O

This goes out to everyone, who wants to challenge the status quo. To people, who want their share in creating tomorrow’s world. And to those, who want to make it a better one. We are Constantia Flexibles – one of the world’s leading producers of flexible packaging for the consumer and pharmaceutical industries. If you are as passionate about developing sustainable solutions as we are, then this is your invitation to unwrap your talent – and to shape the world with us.

Scroll to the company’s profile