Service Desk Analyst

  • Nowy Tomyśl, wielkopolskie pokaż mapę
  • Specjalista
  • 22.05.2019
  • Ważna jeszcze 5 dni (do 21.06.2019)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    Are you looking for a challenge within a dynamic global organization or a German family business? At B. Braun you will find both. For more than 175 years and counting, B. Braun has been amongst the world’s top healthcare companies, operating in 64 countries and with over 60,000 experts networking their knowledge every day. You will thrive in this strong culture of continuous exchange. Become a part of the B. Braun family and share your expertise. Together, we will improve healthcare.

    Shared Service Centre - IT Poland

    Within the B. Braun Group, the “SAP ABAP Development Team” is looking for employees for the position of "Service Desk Analyst” for the new IT Shared Service Center in Nowy Tomyśl, Poland.

    Service Desk Analyst

    Workplace: Nowy Tomyśl

    Your responsibilities:

    • Respond to incoming calls and web submissions for assistance from end users experiencing technical issues
    • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
    • Fulfill Service Requests from end users according to defined procedures
    • Document client issues in our call tracking system
    • Provide friendly, courteous, and quality communication to all end users throughout the support process
    • Grow professionally through on-going training activities and continued learning
    • Collaborate with organization counterparts and department team members to share knowledge and expertise
    • Identify optimization potential to continuously increase customer satisfaction and Service Desk quality

    Your qualifications:

    • Degrees : Educational degree/certificate in an information technology related field will be a plus
    • Job experience: 1-2 years
    • Technical Skills
      • Ability to analyze hardware and/or software problems
      • Knowledge of computer systems, hardware, software and peripheral equipment
      • Basic network skill
    • Language Skills :
      • Good verbal and written communication skills in English and German (at least B2)
      • Nice to know one of the following languages (C1 – Advanced): Polish, Romanian, Hungarian or Italian
    • Soft Skills:
      • Ability and desire to keep up with changing and emerging technologies that affect the business
      • Excellent verbal and written communication skills with ability to communicate effectively over the phone and electronically
      • Strong problem solving and analytical skills
      • Flexibility to work in shifts and on weekends as needed

    What we offer:

    • Active participation in challenging developmental projects
    • Open communication at all levels of the hierarchy
    • Personal and professional development
    • Stable work in a friendly team
    • Flexible working hours
    • Possibility to work in the combined stationary and home-office modes
    • Free foreign language instruction
    • Training and integration events

    If you are interested, please send your CV via Aplikuj button below.

    Please include the following statement in your application: "I hereby consent to processing by the advertiser of my personal data, included in my application documents, for the purposes to implement the recruitment process according to the act of 29 August 1997 on personal data protection (consolidated text: Journal of Laws of 2016, pos. 922). I also consent to processing of my personal data by the advertiser for the purposes of any future recruitment processes."

    By clicking the "Apply", "Apply now” button or otherwise by sending an application form to Aesculap Chifa Sp. z o.o. with its registered office in Nowy Tomyśl at 14 Tysiąclecia street (Employer, Data Controller), you agree to the processing by the Employer/Data Controller of your personal data contained in the recruitment application in order to carry out the recruitment for the position indicated in the advertisement.


    If you want your CV to be used in other recruitments conducted by this Employer, please additionally include the following consent in your CV: "I agree to the processing of personal data included in my application form for future recruitments by Aesculap Chifa Sp. z o.o. with its registered office in Nowy Tomyśl, at 14 Tysiąclecia street .”

    At any time, you may withdraw your consent by contacting employer at e-mail address: [email protected]

    Your personal data specified in the Labour Code or in other specific acts (as required by the advertisement) are processed on the basis of legal regulations and their submission is necessary to take part in the recruitment process. We process other personal data (e.g. your image) on the basis of your voluntary consent, which you have given us when sending us your application and their inclusion shall not affect eligibility for the recruitment process.

    We may also process your personal data included in your application to determine, pursue, or defend against a claim if the claim relates to our recruitment process. For this purpose, we will process your personal information in accordance with our legitimate interest to determine, pursue, or defend against claims in legal proceedings before the courts or government authorities.

    You have the right to access your data, including obtaining copies of them, correcting them, demanding their deletion, limiting their processing, objecting to the processing and transferring the given data (for the processing of which you have consented) to another data controller. You also have the right to lodge a complaint with the General Inspector for the Personal Data Protection (in the future: the President of the Office for the Protection of Personal Data). Withdrawal of consent shall not affect the lawfulness of processing carried out on the basis of the consent prior to the withdrawal.

    We process your personal data in order to conduct recruitment for the position indicated in the advertisement for a period not longer than 90 days from the moment of the first issuance and when you consented to participate in future recruitment for a period not longer than 180 days from the moment of the first issuance. In addition, we may retain your personal information for the purpose of establishing, pursuing, or defending against a claim related to the recruitment process for a period of up to 180 days from the first issuance.

    We do not transfer your personal data outside the European Economic Area.

    If you have any questions, you can contact us at e-mail address: [email protected] or our Data Protection Officer at e-mail address: [email protected]

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