sharing the costs of sports activities
Service Desk Analyst
HL Tech Sp. z o. o.About the company
- plac Europejski 1, WarszawaWarszawa, Masovian
- Offer expired a month ago
- Remote recruitment
- contract of employment
- specialist (Mid / Regular)
Technologies we use
MS Operating Systems
About the project
We are looking for motivated Service Desk Analyst, who will join our IT Service Desk Team and will support all colleagues and the wide range of applications, including a number of bespoke systems and SaaS products. As a Service Desk Analyst, you will have exposure to a multitude of internal and SaaS systems and support tools including Active Directory & Exchange. You will enjoy working in a dynamic, collaborative and professional environment.
Provide quality IT support to all employees
Manage access to all IT systems, follow audited procedures
Maintain accurate records, informs colleagues about the process and advises relevant persons of actions taken via our ticket logging system, TOPdesk
Processing incidents and service requests initiated by customers using either the Self-Service Portal, email, or telephone.
Responsible for the prompt triage of new incident and service request tickets which are logged with IT; categorising, prioritising and assigning, within agreed timescales.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare IT equipment for users according to the internal working tools policy
Work closely with our Identify Access Management (IAM) team, to safeguard our IT systems and protect company and client data.
Become specialists in key applications used at Hargreaves Lansdown, understanding how applications are used, who uses them and risks of incorrect access being provided
Systematically interprets colleague requests and identifies solutions and possible side effects.
Create and update Knowledge Base, Confluence, documentation;
Excellent customer service skills with ability to provide step-by-step technical help, both written and verbal
Use of and understanding of IT Tools, for example Active Directory, Azure AD, Exchange.
Hands-on experience with Windows/Mac OS environments and Video Conferencing systems
Good understanding of computer hardware, mobile devices and other tech products
Experience of working in a professional office environment, particularly financial services and/or IT
Experience of performing audited procedures
General understanding of ITIL Principles
Strong collaborative/team focused
Having an eye for detail and accuracy
Risk awareness: ability to determine and mitigate risk
This is how we organize our work
Development opportunities we offer
conferences in Poland
technical knowledge exchange within the company
What we offer
PPE (4% employer contribution without any additional cost nor employee contributions required)
Annual bonus depending on performance
English lessons with native speakers
Private health care
Comfortable work environment in modern office
Well communicated location: close to Rondo Daszyńskiego
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
retirement pension plan
HL Tech Sp. z o. o.
HL Tech is a technology centre responsible for software development and strategic digital transformation of the British financial market giant, Hargreaves Lansdown. Our goal is to provide secure software to help investors perform their financial operations. We promote innovative technologies that enable delivery of financial services.