Oferta pracy

Service Desk Analyst

HL Tech Sp. z o. o.

6 0007 500 gross / mth.
  • plac Europejski 1, Warszawa
    Warszawa, Masovian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

HL Tech Sp. z o. o.

plac Europejski 1


Technologies we use


  • MS Operating Systems

  • Azure AD

  • Exchange

  • Active Directory

  • ITIL Principles

  • TOPdesk

Operating system

About the project

We are looking for motivated Service Desk Analyst, who will join our IT Service Desk Team and will support all colleagues and the wide range of applications, including a number of bespoke systems and SaaS products. As a Service Desk Analyst, you will have exposure to a multitude of internal and SaaS systems and support tools including Active Directory & Exchange. You will enjoy working in a dynamic, collaborative and professional environment.

Your responsibilities

  • Provide quality IT support to all employees

  • Manage access to all IT systems, follow audited procedures

  • Maintain accurate records, informs colleagues about the process and advises relevant persons of actions taken via our ticket logging system, TOPdesk

  • Processing incidents and service requests initiated by customers using either the Self-Service Portal, email, or telephone.

  • Responsible for the prompt triage of new incident and service request tickets which are logged with IT; categorising, prioritising and assigning, within agreed timescales.

  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting

  • Prepare IT equipment for users according to the internal working tools policy

  • Work closely with our Identify Access Management (IAM) team, to safeguard our IT systems and protect company and client data.

  • Become specialists in key applications used at Hargreaves Lansdown, understanding how applications are used, who uses them and risks of incorrect access being provided

  • Systematically interprets colleague requests and identifies solutions and possible side effects.

  • Create and update Knowledge Base, Confluence, documentation;

Our requirements

  • Excellent customer service skills with ability to provide step-by-step technical help, both written and verbal

  • Use of and understanding of IT Tools, for example Active Directory, Azure AD, Exchange.

  • Hands-on experience with Windows/Mac OS environments and Video Conferencing systems

  • Good understanding of computer hardware, mobile devices and other tech products

  • Experience of working in a professional office environment, particularly financial services and/or IT

  • Experience of performing audited procedures

  • General understanding of ITIL Principles

  • Strong collaborative/team focused

  • Having an eye for detail and accuracy

  • Risk awareness: ability to determine and mitigate risk

This is how we organize our work

Team size

  • 80+

Development opportunities we offer

  • conferences abroad

  • conferences in Poland

  • development budget

  • intracompany training

  • mentoring

  • technical knowledge exchange within the company

What we offer

  • PPE (4% employer contribution without any additional cost nor employee contributions required)

  • Annual bonus depending on performance

  • Conference budget

  • Training budget

  • English lessons with native speakers

  • Private health care

  • Life insurance

  • Sports card

  • Comfortable work environment in modern office

  • Well communicated location: close to Rondo Daszyńskiego

  • Bike parking

  • Gym

  • Play room

  • Shower

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • integration events

  • retirement pension plan

  • corporate library

  • leisure zone

HL Tech Sp. z o. o.

HL Tech is a technology centre responsible for software development and strategic digital transformation of the British financial market giant, Hargreaves Lansdown. Our goal is to provide secure software to help investors perform their financial operations. We promote innovative technologies that enable delivery of financial services.

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