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Service Desk Analyst with Danish

Wipro IT Services

  • Pomeranian

    Pomeranian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • home office work
  • remote recruitment

Your responsibilities

  • Providing technical support to customers on phone or chats to solve their technical problems reported.

  • Identifying hardware and software solutions.

  • Troubleshooting technical issues.

  • Diagnosing and repairing faults.

  • Resolving network or computer issues.

  • Installing and configuring hardware and software.

  • Speaking to customers to quickly get to the root of their problem.

  • Providing timely and accurate customer feedback.

  • Talking customers through a series of actions to resolve a problem.

  • Following up with clients to ensure the problem is resolved.

  • Supporting the roll-out of new applications.

  • Providing support in the form of procedural documentation.

  • Managing multiple cases at one time.

Our requirements

  • University degree or High school degree with education in the field of computer science.

  • Prior experience in tech support, desktop support, or a similar role.

  • Fluent in both Danish and English.

  • 1-3+ years of experience in IT support/Customer service role.

  • Attention to detail and good problem-solving skills.

  • Excellent interpersonal skills.

  • Good written and verbal communication.

  • Good Customer relationship management skills.

What we offer

  • Excellent career development opportunities, working in challenging projects and using some of the best technologies.

  • An international and multicultural working environment, in a prestigious and growing company.

  • Being part of a young, dynamic, and motivated team.

  • Continuous and self-paced learning opportunities to enhance your professional and soft skills.

  • Competitive compensation package, including performance and holiday bonuses.

  • Strong flexible benefits package that you can tailor to your own needs.

  • Premium insurance to medical services.

  • Relocation package.

  • Flexible work time.

  • Friendly and chill atmosphere and company culture.

Benefits

  • private medical care

  • life insurance

  • fruits

  • retirement pension plan

  • coffee / tea

  • holiday funds

  • employee referral program

  • Multisport Card

Wipro IT Services

Wipro Ltd. is a leading global information technology and consulting company, with over 220,000 dedicated employees serving clients across six continents. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Together, we discover ideas and connect the dots to build a better and a bold new future.

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