Pracodawca zakończył zbieranie zgłoszeń na tę ofertę


Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Service Desk Analyst with English

Randstad Polska Sp. z o.o.

  • Warszawa, mazowieckie

  • ogłoszenie wygasło 2 lata temu
  • Specjalista (Mid / Regular)

The Operational Control Centre (OCC) requirements are to provide 24x7 monitoring, management and L1/L1.5 support for Mainframe, Windows, Unix, Network, Storage, SAP, Cloud, and applications. 

Service Desk Analyst with EnglishNumer ref.: /36/11/2021/AK/99769

your tasks

  • Answering the calls on the service numbers from Application and Infrastructure L3 team
  • Create Incident tickets for outages/exceptions
  • Respond to Alerts by following documented process
  • Monitor Servers using tools
  • Monitor Logs/Events
  • Monitoring thresholds such as CPU Utilization, disk space etc.
  • Monitoring mailbox
  • Event evaluation with the help of knowledge databases
  • Editing the ARS queues
  • Receipt and processing of fault reports from customers
  • Vendor Co-ordination
  • Monitoring of the decentralized systems and the networks
  • Install Approved OS/Security/Application patches
  • Update Configuration Management Database
  • Assist in troubleshooting application/Middleware teams in issues arising out of patches applied
  • Hardware replacement
  • Trouble shooting Name resolution problems
  • Start/stop/bounce process

what we expect

  • At minimum 6 Months to 2 years of experience in Windows Monitoring & Management
  • Fluency in spoken and written English
  • Good Communication skills
  • Basic knowledge in ITIL Processes (Event, Incident, Request, Problem, Change, Release, Capacity, Availability)
  • Basic Knowledge in ITSM tool IT user operations
  • Basic Knowledge in Monitoring tool console operation for Infrastructure Management

what we offer

  • Excellent global career growth opportunities.
  • International and multicultural work environment with the opportunity to use English every day.
  • Employment contract for a period of one year with the possibility of extending the contract.
  • Flexible work days and hours.
  • Supportive and friendly teammates and managers.
  • Life insurance.
  • Medical care.
  • Possibility to 100% work remotely.
Agencja zatrudnienia – nr wpisu 47

Ogłoszenie archiwalne