private medical care
- Kazimierza Wielkiego 3, WrocławWrocław, Lower Silesia
- Valid for 23 daysuntil: 08 May 2021
- Remote recruitment
- Remote work
- contract of employment
- specialist (Mid / Regular), junior specialist (Junior)
You will be responsible for delivering high quality service that improves the overall colleague experience. You will provide support of IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved. You will also contribute to the continual improvement of service delivery across all channels of colleague communication
Provide first line IT support for all AXA XL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc.
Act as a point of contact for colleague issues through phone, chat, email and portal, providing exceptional service in all colleague interactions
Perform assessment, triage, research and resolution of basic incidents and requests
Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s; provision of timely communications and maintenance of ownership until closure
Communicate with the Colleague Care team where necessary to ensure that escalated issues have proper attention and visibility
You will report to Service Desk Team Leader.
Proven experience in a Help Desk/Service Desk or Customer Service role
Basic technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies
Outstanding customer service skills and a “customer first” mentality are a must
Ability to build strong relationships with key stakeholders across the organization
Ability to think logically to analyze, troubleshoot and resolve complex issues
Strong interpersonal skills and the ability to work within a team
Ability to work in a fast paced, high pressure work environment
Strong ability to multi-task and ability to constantly re-prioritize tasks is a must
Fluency in English and French is a must
sharing the costs of foreign language classes
remote work opportunities
flexible working time
no dress code
video games at work
coffee / tea
employee referral program
Phone interview with Recruiter
MS Excel test
Interview with Hiring Manager
Interview with Head of Insurance Operations Poland
AXA XL Catlin Services SE
Have you ever wondered who insures the insurance companies? What different elements the insurance policy consist of, and how it is assembled? Would you like to see the backstage of international insurance market? To get to know how to insure skyscrapers from terrorist attacks, endangered species or private art collections? Our company is just the place to do all that!
AXA XL is one of the leading companies on the insurance and reinsurance market. We are currently looking for eager and passionate candidates to join our growing family!
After all, how risky can it be to join the insurance company?