private medical care
- Kazimierza Wielkiego 3, WrocławWrocław, Lower Silesia
- Valid for 23 daysuntil: 08 May 2021
- Remote recruitment
- Remote work
- contract of employment
- specialist (Mid / Regular)
Provide first line IT support for all AXA XL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc.
Act as a point of contact for colleague issues through phone, chat, email and portal, providing exceptional service in all colleague interactions
Cooperate with other IT teams in order to resolve incidents and requests
Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s
Update knowledge management system as necessary
Identify service improvement opportunities to key service management stakeholders
Work with Incident and Problem management teams on individual proactive and reactive issues as necessary
Grow general knowledge of IT and business systems , increasing ability to resolve issues on first contact
You will report to Service Desk Team Leader.
Proven experience in a Service Desk or Customer Service role
Basic understanding of IT principles and most commonly supported systems
Basic technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies
Bachelor's degree or relevant experience
Outstanding customer service skills and a “customer first” mentality are a must
Excellent verbal and written communication skills and telephone manner
Ability to think logically to analyze, troubleshoot and resolve complex issues
Strong ability to multi-task and work on tasks and projects while being interrupted by colleagues requesting support; ability to constantly re-prioritize tasks is a must
Team player skills and high ethical standards at work
ITIL Foundations Certification
Willingness to work on shift working pattern (three shifts covering 8am-9pm Monday-Friday) and weekend basis
Fluency in English
remote work opportunities
flexible working time
no dress code
video games at work
coffee / tea
extra social benefits
employee referral program
Phone interview with Recruiter
Interview with Hiring Manager
Interview with Regional Service Desk Manager
AXA XL Catlin Services SE
AXA XL is one of the leading companies on the insurance and reinsurance market. We are currently looking for eager and passionate candidates to join our growing family!
Currently we are looking for a great person to fill the position of Service Desk Analyst.
As Service Desk Analyst you will be responsible for delivering high quality service that improves the overall colleague experience. You will provide support of IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved. You will also contribute to the continual improvement of service delivery across all channels of colleague communication.
This is how we work
This is how we work
AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.