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Service Desk Engineer - Danish Speaking

  • Gdańsk, pomorskie pokaż mapę
  • Specjalista
  • 12.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Wipro Ltd. (NYSE:WIT) is a leading information technology, consulting and business process services company that delivers solutions to enable its clients do business better. We are recognized globally for our comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship and we have a dedicated workforce of over 160,000, serving clients in 175+ cities across 6 continents.

     

    Wipro in Poland employs 500 individuals across a range of key business functions and operate for customers in 18 European countries.

    Currently we are looking for a person on the position of:

    Service Desk Engineer (Danish Speaker)
    Miejsce pracy: Gdańsk
    Job Type – Fulltime

    If you want to:

    • Work in a global IT company
    • Build your technical skills and grow your career in Information Technology
    • Be a part of a European Service Desk and contribute to management support of a Media client
    Send us your CV!
    Also refer your friends who are interested.
    If an employee is working with Wipro already can refer a friend and we can offer you reward.

    What will you do?

    • Answer customer’s IT related queries
    • To provide 1st line/2nd line technical support; answering support queries via phone, email, Chat and Web
    • Provide technical support for incoming issues related to computer systems, software and hardware
    • Run diagnostic programs to resolve issues
    • Referring KB for workaround / resolution and attempting resolution
    • Strong interpersonal skills are a prerequisite
    • Creating child tickets and tagging them with problem ticket
    • Callback the user and confirm resolution (where ever applicable)
    • Identifying the issue and categorizing / prioritize the incident
    • Recording trend of calls and identifying outages proactively
    • Walk customer through problem-solving process

    What experience do you need?

    • IT oriented mindset
    • Minimum B2 level of spoken and written proficiency in Finnish or Danish or Swedish or German or Norwegian or Dutch or Italian or Portuguese and Spanish.
    • Positive attitude

    What can we offer?

    • Employment based on an indefinite employment contract
    • Bonus system, life insurance, medical care, sports card
    • A manager who cares about team development. If your ambition is to grow within the team, you will have an opportunity to progress
    Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.