Service Desk Engineer – German & English [rekrutacja prowadzona online]

HARMANO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

HARMAN

Ogrodowa 8

Łódź

 
Service Desk Engineer – German & English

What You Will Do :

  • Act as a single point of contact for all modes of support such as phone calls, chat, web portal and emails from customers regarding their IT issues and queries
  • Provide basic troubleshooting and support for MS Office applications used (Word, Excel, Outlook, PowerPoint, Visio & Project)
  • Communicate progress on Incidents and Service Requests in a timely manner back to the end user
  • To maintain a high-degree of customer service for all support queries and adhere to all ITIL & ITSM principles
  • Provide stats for the daily/weekly/monthly Service Desk report on call trends and other analysis
  • Publishing support documentation to assist staff with requests for information & provide staff training if required
  • Escalate unresolved calls to the appropriate support groups as per defined matrix and chase them until closure
  • Take ownership of user IT issues and follow up the status of problems with respective work groups on behalf of the end user
  • Handling major incidents by coordinating
  • Basic and intermediate level of understanding related to Incident, Service Requests, Work Orders, Major Incidents, Change Request, Knowledge Articles, Knowledge Base, Problem Management, Problem Record and Priority/Severity types response/resolution timelines, CMDB, CIs etc.
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
  • 1st and 2nd line support - troubleshooting of IT problems (in-house software to hardware, such as Laptops, PCs and Printers, IPhone, Exchange & Active Directory) with multiple teams
  • An ITIL qualification (ITIL V3 and Edition 4) is preferable, but not essential
  • Basic knowledge/awareness of Desktop Services, Networking, 0365, IT Security. MCP certification would be desirable

What You Need:

  • Demonstrated Experience on similar position
  • Excellent communication skills (written and verbal – German and English) and telephone call handling etiquettes
  • 1 to 2 years previous IT Service Desk experience required
  • Incident Management experience (Managing incidents including business expectations and communication)
  • Basic User & Security Group Active Directory administration
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 2010
  • Experience in using and troubleshooting Outlook (2010 and above) in a network environment (permissions, calendar sharing, delegation)
  •  Behavioral Attributes
  • Strong communication skills, both verbal and written
  • Work well in team environments and be self-motivated/self-starter
  • Strong listening skills and ability to innovate and brainstorm around business ideas and needs
  • A self-motivated achiever who gains satisfaction from providing excellent customer service
  • Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results driven in 24*7 environment
  • Able to derive results in an ambiguous setting and accomplish results in line with business needs

We offer:

  • FLEXIBLE WORKING TIME
  • MYBENEFIT CAFETERIA
  • DEVELOPMENT OPPORTUNITY
  • LANGUAGE COURSES (ENGLISH AND GERMAN)
  • RELOCATION BONUS AND POLISH COURSES FOR FOREIGNERS
  • PRIVATE HEALTHCARE
  • EMPLOYEE DISCOUNTS ON HARMAN PRODUCTS
  • ADDITIONAL DAY OFF (DECEMBER 24)
  • LUNCH ALLOWANCE
  • POOL OF PARKING PLACES FOR EMPLOYEES
  • GAME ROOMSAND REST AREAS
  • DELICIOUS COFFEE EVERY DAY
  • FRESH FRUITS 3 TIMES PER WEEK
  • HOBBY COMMUNITIES
  • INTEGRATION EVENTS
We also kindly request to include one or both of the following clauses on the processing of personal data in your application:
1."I hereby authorize HARMAN Connected Services Poland Sp. z. o. o to process my current personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act of 29.08.1997 no. 133 position 883)".
2.“I hereby give consent for my personal data included in my application to be processed for the purposes of the future recruitment process by Harman Connected Services Poland Sp. z o. o ( Ogrodowa 8 Street, 91-083 Lodz under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended”.

HARMAN established a presence in Poland in 2007 with a connected services branch in Lodz. After 11 years, the company moved to an A-class office. Here, top engineers work together to create innovative solutions that are used by automotive industry giants. As we continue to grow, we are always looking for enthusiastic people who are ready to develop their knowledge and improve their skills.

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