Logo Pracuj.pl

Service Desk Specialist (1st line support) with German


  • Company location
    Warszawa, Masovian
  • Work location

    Poland (remote work)

  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України


Marynarska 12



Technologies we use


  • Jira

Your responsibilities

  • Dealing with tickets as a 1st Level Support

  • Communicating with customers (by email and phone calls)

  • Ensuring support standards and quality of the service

  • Identifying deficiencies and recommending solutions

  • Sharing your knowledge within the team and between the teams

  • Along with that, you will be part of an international team, which means participation in team meetings

  • Writing a project documentation (job description, use-cases, instructions)

  • Providing a first contact ticket resolution based on working instructions

  • ITIL Tasks

  • Incident Management

  • Problem Management​

Our requirements

  • Excellent written and verbal communication skills in German and English (at least B2)

  • Hands on experience with PC and Internet

  • Willingness to learn

  • Would be your plus: Experience with ITIL Working experience in the 1st Level of Support

  • Would be your plus:

  • Experience with ITIL

  • Working experience in the 1st Level of Support

What we offer

  • Open and friendly working environment

  • High basic salary plus additional benefits

  • Great development opportunities


T-Hub is the newly established Deutsche Telekom IT hub in Poland. The company provides IT and software services and shaping the future in integrated teams consisting of all relevant competencies. T-Hub is a flat, dynamic international organization where creativity and freedom are valued the most. We are looking for those who can think outside the box and turn ideas into high quality products and services.

We offer remote work from Poland.

Global Application Service Desk (gASD) provides a high quality extended service desk to the customers all around the world.

This enables companies to focus on developing their business while having an excellent level of support of existing solutions. gASD ensures to provide ITIL and SLA-based Services with required level of availability, including 24x7, in different languages and with different technical involvement.

Scroll to the company’s profile