Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyService Desk Specialist (1st line support) with German
T-Mobile
- Company locationWarszawa, Masovian
- offer expired 2 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- home office work
- Immediate employment
- remote recruitment
- запрошуємо працівників з України
Poland (remote work)
T-Mobile
Marynarska 12
Mokotów
Warszawa
Technologies we use
Expected
Jira
Your responsibilities
Dealing with tickets as a 1st Level Support
Communicating with customers (by email and phone calls)
Ensuring support standards and quality of the service
Identifying deficiencies and recommending solutions
Sharing your knowledge within the team and between the teams
Along with that, you will be part of an international team, which means participation in team meetings
Writing a project documentation (job description, use-cases, instructions)
Providing a first contact ticket resolution based on working instructions
ITIL Tasks
Incident Management
Problem Management
Our requirements
Excellent written and verbal communication skills in German and English (at least B2)
Hands on experience with PC and Internet
Willingness to learn
Would be your plus: Experience with ITIL Working experience in the 1st Level of Support
Would be your plus:
Experience with ITIL
Working experience in the 1st Level of Support
What we offer
Open and friendly working environment
High basic salary plus additional benefits
Great development opportunities
T-Mobile
T-Hub is the newly established Deutsche Telekom IT hub in Poland. The company provides IT and software services and shaping the future in integrated teams consisting of all relevant competencies. T-Hub is a flat, dynamic international organization where creativity and freedom are valued the most. We are looking for those who can think outside the box and turn ideas into high quality products and services.
We offer remote work from Poland.
Global Application Service Desk (gASD) provides a high quality extended service desk to the customers all around the world.
This enables companies to focus on developing their business while having an excellent level of support of existing solutions. gASD ensures to provide ITIL and SLA-based Services with required level of availability, including 24x7, in different languages and with different technical involvement.