Oferta pracy

Customer Service Representative

McKinsey EMEA Shared Services Sp. z o.o.

  • Baraniaka 88, Nowe Miasto, Poznań
    Poznań, Greater Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

McKinsey EMEA Shared Services Sp. z o.o.

Baraniaka 88

Nowe Miasto


Your responsibilities

You will be based in our Poznan office as part of our global Visual Graphics & Media team in McKinsey Global Services. You will work at the interface between VG&M and our global consultant community (internal customers), where you will assist them with their queries related to our VG&M Services.

As part of our front-line team, your role will include monitoring and responding to queries that come in through email, phone & chat, providing guidance on VG&M services. You will be helping to resolve service-related challenges connected with business presentations by collaborating with different teams across the globe, as well as transferring users to the right contact within the organization where necessary. Being at the central entry point to our VG&M organization you will help in identifying systemic issues and passing-on feedback to the VG&M organization.

Our requirements

  • Excellent verbal and written English language (skills minimum C1)

  • Strong listening and comprehension skills

  • Distinct quality mindset and attention to detail

  • Ability to work effectively with a diverse global group of colleagues

  • Customer service orientation

  • Previous exposure working in a customer-facing role would be a plus

  • Flexibility to work in shifts, based on business needs

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • fruits

  • integration events

  • dental care

  • corporate sports team

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • meal passes

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • birthday celebration

  • employee referral program

  • charity initiatives

  • annual bonus

Recruitment stages



Online Assessment


Phone Interview


Interviews with Team Leaders

McKinsey EMEA Shared Services Sp. z o.o.

McKinsey & Company is the world's leading management consulting company with over 90 years of experience in helping clients. Over 30,000 people in 65 countries help the world's largest companies, governments and public institutions to significantly and permanently improve their performance.

McKinsey Global Services in Poznań cooperates with McKinsey offices around the world, offering development in many different areas, such as: assistant support, business operations administration, finance and reporting, HR, data research and analysis, and visual communication.

We are a constantly developing team of over 1,000 professionals who value the opportunity to take on new challenges. In addition to teamwork, which lies at the core of our work as a Center, we also value each colleague's individual contributions to the team.

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