Oferta pracy

Service Desk Specialist - UK&ME

Dentons Business Services EMEAAbout the company

Dentons Business Services EMEA

aleja Jana Pawła II 27

Warszawa

Technologies we use

Expected

  • Active Directory

  • Exchange

  • Windows Server

  • Citrix

  • Cisco VPN

Your responsibilities

Our Warsaw-based UK, Middle East and Ireland Service Desk team is expanding and is looking for five Service Desk professionals to join our team of 15 agents (10 Service Desk Specialists and 5 Second Line Engineers). As a part of this role you will be providing IT support to internal customers (around 2000 users) assuring a seamless, ongoing service and usage of the entire software and hardware infrastructure within the firm. As a Service Desk Specialist, you demonstrate passion for customer service and take pleasure in fixing or advising on technical topics to the end-user in a clear and simple non-IT way. We are keen to hear from individuals who are comfortable working as a part of the team in achieving common goals as well as individual ones set by Team Lead. Our Service Desk team operates shift patterns from 8:00-24:00 (home or office based).

Visit our careers website to explore the role in a bit more detail.

Our requirements

  • General understanding of IT principles (Hardware, Software, Networking, Security, Virtualization, mobile devices)

  • Knowledge of Windows 10 (troubleshooting), Active Directory, Outlook/Exchange, VPN, Citrix, VM solutions and remote support tools (nice to have)

  • Experience of working with applications used by legal firms (time capture, document comparison, legal information systems) (nice to have)

  • Knowledge of spoken/written English (desired C1/C2 level)

  • Willingness to learn new technologies and have a motivation to grow in the IT industry

  • Past experience in corporate IT department – Help Desk, Service Desk or Desktop Support.

  • Benefits

  • sharing the costs of sports activities

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • no dress code

  • parking space for employees

  • pre-paid cards

  • employee referral program

  • medical care and life insurance

Dentons Business Services EMEA

Dentons is the world's largest law firm, delivering quality and value to clients around the globe. Dentons is a leader on the Acritas Global Elite Brand Index, a BTI Client Service 30 Award winner and recognized by prominent business and legal publications for its innovations in client service, including founding Nextlaw Labs and the Nextlaw Global Referral Network. Dentons' polycentric approach and world-class talent challenge the status quo to advance client interests in the communities in which we live and work.

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