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Oferta pracy

Service desk/Support analyst

Spring Professional PolandAbout the company

Запрошуємо працівників з України

Роботодавець відкритий для працевлаштування громадян України

Our client, which is a global coaching company

Support customers and coaches primarily in EMEA but you will also work with end users in APAC and the Americas.
Field incoming problem tickets, as a Tier 2 resource, providing technical support to teams within the organization, and to external clients when required
Managing ticketed query system and ensuring requests, issues and resolutions are kept up to date
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through final resolution
Analyse issue resolution data, make recommendations for support process improvement, and assist in the implementation of changes
Communicate application problems and issues to key stakeholders, including management and development team members
Test fixes and perform post-resolution follow-up to ensure problems have been adequately resolved
Work cooperatively with development, release and quality assurance personnel in the design, testing, and delivery of custom developed applications
Test the delivered functionality in real-world scenarios and collaborate with external and internal development teams to address issues found during UAT, and validates that corrective actions taken by development resolve those issues
Manage the client onboarding set-up, from close to launch date

Support customers and coaches primarily in EMEA but you will also work with end users in APAC and the Americas.
Field incoming problem tickets, as a Tier 2 resource, providing technical support to teams within the organization, and to external clients when required
Managing ticketed query system and ensuring requests, issues and resolutions are kept up to date
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through final resolution
Analyse issue resolution data, make recommendations for support process improvement, and assist in the implementation of changes
Communicate application problems and issues to key stakeholders, including management and development team members
Test fixes and perform post-resolution follow-up to ensure problems have been adequately resolved
Work cooperatively with development, release and quality assurance personnel in the design, testing, and delivery of custom developed applications
Test the delivered functionality in real-world scenarios and collaborate with external and internal development teams to address issues found during UAT, and validates that corrective actions taken by development resolve those issues
Manage the client onboarding set-up, from close to launch date