sharing the costs of sports activities
Service Desk Supporter, Danish speaker
Arla Global Shared Services Sp. z o.o.
- offer expired 2 months ago
- contract of employment
- full-time, part time
- specialist (Mid / Regular), junior specialist (Junior)
- home office work, hybrid work
- Immediate employment
- remote recruitment
- Робота для іноземцівбез польської
Technologies we use
KCS - Knowledge Centered Service
Provide 1st and 1.5 level Support for all systems and devices
Perform remote troubleshooting through SCCM
Educate and guide the end user through the problem-solving
Identify and suggest improvements on current processes followed
Act as escalation point in case of urgent or severe IT incidents
Prioritizie and manage many open tickets at the same time
Analyse most common reported incidents
Escalate unresolved issues to higher support teams
Record all Incident and service request in ITSM tool
Fluency in English – written and verbal
Fluency in Danish language at least at B2 level. However, we may consider candidates at level B1 who would take part in a language course (provided by Arla), enabling them to reach level B2
Good knowledge of MS Office and Outlook tools
Strong communications, negotiation and problem solving skills
Good analytical and organization skills
Strong team-player orientation
Ability to work in fast-changing environment
Professional experience in Service Desk/Customer Service Department
General understanding of ITIL Methodology
Familiarity with one or more of these tools: ServiceNow, KCS - Knowledge Centered Service, Microsoft O365
What we offer
Possibility to work from anywhere in Poland (Office located in Gdansk)
Trainings with experts & professional induction in a new position
Financial support of your education
Medical care & life insurance
Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
Scandinavian working style & no dress code
Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
Referral program for employees
Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
Chill-out rooms with X-box, pool table, board games, football table and swing
private medical care
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
no dress code
video games at work
coffee / tea
sharing the costs of tickets to the movies, theater
About the job
Arla’s inhouse Service Desk is growing and we are looking for talented people to join. As a Scandinavian company, we value mutual trust, collaboration and initiative. Thus, you will have every opportunity to share your ideas, learn and try new things.
Join a global covering Service Desk and become part of a multinational team were quality have high priority over quantity and were we aim to do the right thing the first time around. The team is high performance and highly motivated to provide that best support to our colleagues.
We have a purpose for Good
At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?
Arla Global Shared Services Sp. z o.o.
Arla is a global farmer-owned organisation behind many well-known and well-loved brands.
You will join over 500 colleagues dedicated to supporting all of Arla. We currently have an IT Operations department and an IT Solutions department dedicated to SAP as well as a variety of app development and implementation projects. Our Procurement, Finance and Logistics departments support a wide range of processes such as purchasing, distribution and sales worldwide.
We have a dedicated HR operations department that ensures the attraction, development and retention of the best talent around the world.
Our newest department Member Relations supports our farmers in their everyday work.
With over 14 years of existence in Gdansk, we offer you wealth of knowledge and the opportunity to par-ticipate in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture.