Ta oferta pracy jest nieaktualna od 2 dni. Sprawdź aktualne oferty pracy dla Ciebie

Service Desk Team Lead

  • Warszawa, mazowieckie pokaż mapę
  • Kierownik
  • 11.11.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    top
    At DSV ISS we offer local and global IT positions in a rewarding and challenging environment. DSV Global IT is accountable for the strategy, system architecture, development and day-to-day operation & support for our global infrastructure and business applications. At every IT position at DSV ISS you have a real influence and a chance to produce visible results.

    Now there is a chance to join us in the position of:

    Service Desk Team Lead
    Location: Warszawa | Reference number: ISS/IT/SDTL/112018

    Our offer

    • Employment contract without trial period.
    • Benefit package among others private medical care, sports card, insurance, occasional gifts.
    • Free Business English lessons and real opportunities to use this language on a daily basis.
    • Development in the chosen direction thanks to the career pathways, training sessions, cross-functional projects, promotions and inter-departmental promotions.
    • Comprehensive implementation programs specially tailored to the department and position.
    • Friendly working atmosphere and work-life-balance.
    • Unique organizational culture (charity actions, contests, meetings and integration events, sports sections).
    • Modern office in Mokotów area (approx. 15 minutes from Wilanowska metro station) with ergonomic workstations, fruit days and a wide range of beverages.
    • Welcome package (surprise).

    Challenges

    • Ensure that all tasks in the area under his/her team’s responsibility (incidents, service requests, project tasks) are handled and completed in the requested timeframe.
    • Ensure supporters share knowledge in a structured way in line with KCS methodology.
    • Distribute workload among all assigned team members. Assign tasks, coordinate and follow-up based on given team member’s skills, experience, knowledge and availability.
    • Handling escalations and ensuring timely and efficient resolution of all major incidents.
    • Organize recurring team status meetings to follow up on all activities and ensure shift hand over. Coordinate small projects.
    • Propose and implement technical and process improvements (standards, templates). Ensure that they are followed by the rest of the team.
    • Ensure appropriate shift staffing by creating and maintaining the work schedule document.
    • Train and coach all team members providing direct feedback and contribute to annual employee evaluation process.
    • Perform normal operational/technical tasks together with the rest of the team.

    Join us if you …

    • have experience in similar position (e.g. Service Desk, Help Desk, Customer Support),
    • have very good English skills – written and spoken,
    • have KCS, ITIL awareness,
    • have good general IT understanding and a will to expand this knowledge,
    • have previous experience with CRM ticketing systems like ServiceNow, Remedy, Cherwell,
    • look for challenges and skills development,
    • are a team player with open-minded personality and positive attitude,
    • would like to work in a friendly atmosphere and create it with us.
    Send your CV with the reference number via:
    aplikuj

    Please include the following statement in your application documents: 
    “I give my consent for the processing of my personal data by DSV International Shared Services sp. z o.o. with its registered office in Ożarów Mazowiecki 05-850, at Ożarowska 40/42 Str., Duchnice, for the purpose of current and future recruitment processes and verification of my professional skills, as well as for the transfer of my personal data to other companies belonging to the DSV ISS group for the purpose of any recruitment processes in the future”.

    bottom
    1. Please be informed that the data controller of personal data included in the recruitment documents sent by you is DSV International Shared Services sp. z o.o. with its registered office in Ożarów Mazowiecki 05-850, at Ożarowska 40/42 Str., Duchnice (hereinafter: “DSV ISS”).
    2. The aforesaid personal data will be processed for the purpose of the recruitment process relating to your application and verification of your professional skills. The personal data will be processed on the basis of article 22 (1) of the Labour Code and article 6 paragraph 1 item c) of European Parliament and UE Council Regulation 2016/679 dated 27.04.2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/WE (hereinafter: “Regulation”).
    3. Your personal data will be processed for the purpose of any future recruitment processes subject to obtaining consent. The personal data will be processed on the basis of the consent constituted by article 6 paragraph 1 item a) of the Regulation and article 23 paragraph 1 item 1) of the Act on Personal Data Protection dated 29.08.1997.
    4. The personal data may be transferred by DSV ISS to other companies belonging to the DSV capital group for the purpose of future recruitment processes provided that your consent is expressed.
    5. You have every right to access to the content of your personal data as well as the right to: correct or delete the data, limit data processing, transfer the data, object and revoke your consent at any time. The revocation does not impact on the data already processed in compliance with the law.
    6. Provision of personal data is voluntary which shall, however, be necessary to participate in a recruitment process.
    7. Contact with the Personal Data Protection Officer is possible at the following e-mail address: [email protected]
    8. Your personal data will be stored for a period of 6 months from the termination of recruitment process. If your consent to process the data for purposes mentioned by point 10 is submitted then the data will be stored for a period of 12 months.
    9. You have the right to lodge a complaint to the supervisory body – Inspector-General for Personal Data Protection – or other authorities entitled to supervise the observance of regulations related to personal data.
    10. If you agree to include below clauses to your application please express them as follows:
      • “I hereby give my consent for my personal data included in my application to be processed by DSV International Share Services sp. z o.o. with its registered office in Ożarów Mazowiecki 05-850, at Ożarowska 40/42 Str., Duchnice for the purposes of any future recruitment processes”
      • “I hereby give my consent for personal data included in my application to be transferred by DSV International Share Services sp. z o.o. with its registered office in Ożarów Mazowiecki 05-850, at Ożarowska 40/42 Str., Duchnice to other companies belonging to DSV capital group for the purposes of any future recruitment processes”.