private medical care
Service Desk Team Leader with French
Infosys Poland Sp. z o.o.
KrakówKraków, Lesser Poland
- offer expired 19 days ago
- contract of employment
- manager / supervisor
- home office work, hybrid work
- remote recruitment
- запрошуємо працівників з України
Technologies we use
Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
Regularly formulate and execute internal and external governance
Effectively handle client escalations and formulate actions to resolve any concerns Work with the operations managers to obtain necessary resources like training and support for the team’s requirements
Conduct quality assessment of agents’ performance and formulate trends for performance improvement of agents & teams
Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
Familiarize the team with the latest process update and changes, team and individual targets
Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
Higher education. Any technical degree/ diploma preferred; Min. 2-3 yrs. experience in working in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
Advance knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
Advance knowledge of T/S Small Forms (iOS, Android, Windows)
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Intermediate knowledge of Network collaborations & VPN T/S
Intermediate Networking knowledge
Familiarity with RDC (Remote Desktop Connection Experience in managing teams
Able to coach, mentor, motivate and interact with people
What we offer
Working for prestige Client
Internal training program
Opportunity to take part in international projects and gain experience with various businesses
Set of social benefits to choose from
Opportunity to develop your career!
extra social benefits
employee referral program
training and courses
Call with the Recruiter
Infosys Poland Sp. z o.o.
We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.
The respective centers are supported by qualified professionals, providing BPM, HRO and ITO services for some of the largest clients in the world in over 28 languages. In Łódź alone there are at least 2,200 specialists, making Infosys one of the most important players in the service sector in Poland.
Our Infosys BPM Poland key business process outsourcing service areas are tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing.
With the implementation of Lean Methodology across the industry, we have focused on improving the business processes. The transformation of the Business Process Management (BPM) industry reflects the fact that the nature of work in the enterprise has moved beyond just processing transactions to management of a client’s end-to-end business process as a partner.