Oferta pracy

Service Desk Team Leader with French

Infosys Poland Sp. z o.o.

  • Kraków

    Kraków, Lesser Poland
  • offer expired 19 days ago
  • contract of employment
  • full-time
  • manager / supervisor
  • home office work, hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use

Operating system

Your responsibilities

  • Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.

  • Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues

  • Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution

  • Regularly formulate and execute internal and external governance

  • Effectively handle client escalations and formulate actions to resolve any concerns Work with the operations managers to obtain necessary resources like training and support for the team’s requirements

  • Conduct quality assessment of agents’ performance and formulate trends for performance improvement of agents & teams

  • Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets

  • Familiarize the team with the latest process update and changes, team and individual targets

  • Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects

Our requirements

  • Higher education. Any technical degree/ diploma preferred; Min. 2-3 yrs. experience in working in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.

  • Advance knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite

  • Advance knowledge of T/S Small Forms (iOS, Android, Windows)

  • Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions

  • Intermediate knowledge of Network collaborations & VPN T/S

  • Intermediate Networking knowledge

  • Familiarity with RDC (Remote Desktop Connection Experience in managing teams

  • Able to coach, mentor, motivate and interact with people

What we offer

  • Working for prestige Client

  • Internal training program

  • Great atmosphere

  • Opportunity to take part in international projects and gain experience with various businesses

  • Set of social benefits to choose from

  • Opportunity to develop your career!

  • Benefits

  • private medical care

  • life insurance

  • leisure zone

  • extra social benefits

  • employee referral program

  • charity initiatives

  • Multisport card

  • Christmas bonus

  • semi-annual bonus

  • training and courses

Recruitment stages

CV analysis


Call with the Recruiter


Tests/Language verification


Video interview


Final decision

Infosys Poland Sp. z o.o.

We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.

The respective centers are supported by qualified professionals, providing BPM, HRO and ITO services for some of the largest clients in the world in over 28 languages. In Łódź alone there are at least 2,200 specialists, making Infosys one of the most important players in the service sector in Poland.

Our Infosys BPM Poland key business process outsourcing service areas are tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing.

With the implementation of Lean Methodology across the industry, we have focused on improving the business processes. The transformation of the Business Process Management (BPM) industry reflects the fact that the nature of work in the enterprise has moved beyond just processing transactions to management of a client’s end-to-end business process as a partner.

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