private medical care
Service Excellence (Quality) Specialist with English
DXC Technology Polska Sp. z o.o.
WrocławWrocław, Lower Silesia
- offer expired a month ago
- contract of employment
- specialist (Mid / Regular), senior specialist (Senior)
- remote recruitment
improve operational performance results and processes through Lean, Six Sigma and Agile improvement methodology framework
support and guide our delivery people to figure out the best quality solutions for their service delivery challenges
execute continuous improvement focused training programs to delivery workforce, provide classroom courses as well as mentorship in the use of quality methodologies for improvement projects
oversee the foundation and development of agile operation teams to secure effective delivery outcomes for the organization
participation in creation of the training and capability build materials for operational excellence best practices
review and assist in the Continuous Process Improvement/Lean Six Sigma/Agile project management and execution conducted by the organization
perform value stream process mapping, business process reengineering and time study
effectively communicate agile principles, scrum practices and overall operating model across the organization
demonstrated knowledge and experience associated with continuous improvement methodologies and enterprise implementations
certification in Lean Six Sigma/Six Sigma or Agile
effective verbal and written communication skills and the ability to present information clearly and professionally
ability to work on multiple tasks simultaneously and follow through on all projects to completion
analytical, organizational, and problem-solving skills
experience in Business Processes Outsourcing or Shared Service Centers would be an asset
experience in Scrum, Kanban and Agile Frameworks will be an asset
minimum Bachelor's degree
very good command of English
What we offer
We offer not only a stable job in a well renown company, but also attractive working environment where you can meet many inspiring people from all over the world. A place where you can develop, gain some valuable experience by working with experts as well as relax and have some fun participating in the numerous social events prepared for our Employees.
Additionally, you will receive: professional training opportunities, opportunity for personal and professional development and advancement within the company, modern and friendly work environment with open door policy.
remote work opportunities
flexible working time
sharing the costs of tickets to the movies, theater
employee referral program
Employee Assistance Program
DXC Technology Polska Sp. z o.o.
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.
For more information, visit www.jobs.dxc.technology
About the role and the team
We are looking for candidates with intermediate experience, aiming to build a healthy mix of seniority and skills in the team.
As Service Excellence Specialist you will be part of growing and highly invested DXC Bionix team. You will be responsible for leading continuous improvement projects, delivering quality & innovation training programs and driving operational excellence in BPO service delivery performance.
This competence profile plays an important role in BPO digital transformation programs led by DXC.