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Service Excellence (Quality) Specialist with English

DXC Technology Polska Sp. z o.o.

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • remote recruitment

Your responsibilities

  • improve operational performance results and processes through Lean, Six Sigma and Agile improvement methodology framework

  • support and guide our delivery people to figure out the best quality solutions for their service delivery challenges

  • execute continuous improvement focused training programs to delivery workforce, provide classroom courses as well as mentorship in the use of quality methodologies for improvement projects

  • oversee the foundation and development of agile operation teams to secure effective delivery outcomes for the organization

  • participation in creation of the training and capability build materials for operational excellence best practices

  • review and assist in the Continuous Process Improvement/Lean Six Sigma/Agile project management and execution conducted by the organization

  • perform value stream process mapping, business process reengineering and time study

  • effectively communicate agile principles, scrum practices and overall operating model across the organization

Our requirements

  • demonstrated knowledge and experience associated with continuous improvement methodologies and enterprise implementations

  • certification in Lean Six Sigma/Six Sigma or Agile

  • effective verbal and written communication skills and the ability to present information clearly and professionally

  • ability to work on multiple tasks simultaneously and follow through on all projects to completion

  • analytical, organizational, and problem-solving skills

  • experience in Business Processes Outsourcing or Shared Service Centers would be an asset

  • experience in Scrum, Kanban and Agile Frameworks will be an asset

  • minimum Bachelor's degree

  • very good command of English

What we offer

We offer not only a stable job in a well renown company, but also attractive working environment where you can meet many inspiring people from all over the world. A place where you can develop, gain some valuable experience by working with experts as well as relax and have some fun participating in the numerous social events prepared for our Employees.

Additionally, you will receive: professional training opportunities, opportunity for personal and professional development and advancement within the company, modern and friendly work environment with open door policy.

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • charity initiatives

  • Multisport Card

  • Wellness Program

  • Employee Assistance Program

DXC Technology Polska Sp. z o.o.

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.

For more information, visit www.jobs.dxc.technology

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About the role and the team

We are looking for candidates with intermediate experience, aiming to build a healthy mix of seniority and skills in the team.

As Service Excellence Specialist you will be part of growing and highly invested DXC Bionix team. You will be responsible for leading continuous improvement projects, delivering quality & innovation training programs and driving operational excellence in BPO service delivery performance.

This competence profile plays an important role in BPO digital transformation programs led by DXC.