Oferta pracy

Service Fulfilment Operations Developer

INGKA Group Service Office Janki/Warsaw

  • plac Szwedzki 1, Janki (pow. pruszkowski)
    Janki (pow. pruszkowski), Masovian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

INGKA Group Service Office Janki/Warsaw

plac Szwedzki 1

Janki (pow. pruszkowski)

Technologies we use

Operating system

Your responsibilities

  • securing high performing daily operations connected to service fulfilment through the performance of the assigned service partner(s),

  • acting as a main speaking partner for the assigned service partner(s) – especially Customer Support Centre (DOMOLINIA), customer service department at the store, country level stakeholders,

  • ensuring short and med-term capacities,

  • contributing to cost development of the Service Fulfilment function through work with Service Partners. Responsible for securing efficiency & continues improvement,

  • ensuring short-, med-term and long-term operational development of SP with close collaboration with Fulfilment Sourcing,

  • contributing to optimal multichannel development, tendering activities, global initiatives and competence network,

  • contributing to work with Operations Specialist (relevant input to IT solutions & IT solution maintained),

  • implementation of sustainability agenda, IWAY & legal compliance.

Our requirements

  • You have 2-4 years working experience in supply chain on operational and/or tactical level or a stakeholder for supply chain company,

  • You have knowledge and experience of meeting and interacting with various business partners across the organisation,

  • You have the ability to respond to business and customer needs by providing creative solutions and developing implementation plans,

  • You are self-reliant and motivated with a proven ability to work as part of a team as well as independently,

  • You have a knowledge of market intelligence to achieve organisational goals and objectives; understanding of KPIs used for success measures for own function,

  • You have strong computer skills and very high proficiency in Microsoft Office applications,

  • You are comfortable in communication and presenting in English and Polish,

  • You have a proven analytical and numerical skills,

  • You have experience of working in a fast-changing environment or project management,

  • You have a university degree in Logistics, Economics, business administration (nice to have),

  • You naturally share the IKEA vision, values and culture and have a strong interest in home furnishing,

  • You have driving license.

What we offer

  • we want, that you would stay with us for a longer time - we provide a contract of employment,

  • that you would develop and build your skill with us – together we will create a development path that will suit your needs,

  • to ensure the safety of you and your family - we provide medical care, Pension Plan and Accident Insurance,

  • to appreciate your achievements,

  • to give you the opportunity to choose additional benefits ex. cafeteria programme (including eg. Multisport card) – learn more on www.ikea.pl/TwojaStronaPracy.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • doctor’s duty hours in the office

  • retirement pension plan

  • no dress code

  • parking space for employees

  • employee referral program

About this work area

Customer Fulfilment (CFF) plays a fundamental role within Retail in achieving the IKEA goal of becoming a multichannel retailer. Customer Fulfilment acts as a fully integrated function, with an end-to-end approach to develop our business, having customers’ needs at heart. We are focusing on contributing to a seamless shopping experience for the many people with great quality across all touchpoints.