Oferta pracy

Service Governance Manager


  • Warszawa

    Warszawa, Masovian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • team manager
  • hybrid work
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Defining service governance standards and support intra-outsourcing framework deliverables

  • Liaising with COO teams / Service Owners to maintain cost allocation methodologies

  • Supporting Central COO Finance in preparation of Financial Plan

  • Managing ad hoc cost allocation and service governance requests

  • Collaborating with stakeholders in defining performance indicators and SLAs updates

  • Designing controls to strengthen alignment between service governance and cost allocations

Our requirements

  • 3-5 years of proven work experience with emphasis in finance, cost allocations and service management, ideally with proven experience in the financial industry

  • Bachelor's or Master's degree in Finance or related studies

  • Outstanding analytical skills and problem solving attitude

  • Proficient in MS Excel (Macros / Power Query / Power Pivot a plus) and PowerPoint

  • Ability to work independently and within a team environment. Proven ability to manage work well under pressure

  • Well-developed organizational skills, strong motivation and a positive attitude

  • Outstanding communication in English, interpersonal and client management skills

  • Willingness to learn and obtain new knowledge and experience

  • Dedication to fostering an inclusive culture and value diverse perspectives

What we offer

  • Pension plan

  • Training and development

  • Internal Mobility

  • Other optional

  • Language training course

  • Mentoring

  • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)

  • Employee discounts on various products and services (event tickets, consumer products, etc.)

  • Relocation package

  • Employee Referral Program

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • parking space for employees

  • extra social benefits

  • kindergarten / nursery

  • christmas gifts

  • charity initiatives

Your future colleagues

The Team maintains and oversees the Service Governance and cost allocation framework for CRO, based on service level agreements, service catalogue, and performance metric-governance. This includes collaboration across CRO, other Corporate Functions and Legal Entities to demonstrate ongoing service governance. We ensure that service management activities will abide to existing regulatory intragroup requirements and cost allocation.

We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your field of responsibility

The Chief Risk function is a highly visible, dynamic area where you can be an integral part of the decision-making that supports the bank’s business. We drive strategic and sustainable returns, and offer risk, controls and regulatory advice.

You will join a team that is renowned for its fast-paced, collaborative and diverse work environment. We believe our colleagues are our best asset.

An outstanding opportunity to join us as you will gain knowledge within regulatory, compliance and internal audit risk topics or vendor risk management.