Oferta pracy

Service Integration and Management (SIAM) Consultant

Capgemini Polska

  • Łódź

    Łódź
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Technologies we use

Expected

  • Microsoft

  • MS Office

Your responsibilities

  • Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leads

  • Build and transition Service Management and Service Integration solutions

  • Carry out discovery process by gathering customer’s business requirements and/or assessing the maturity of the IT organization and the level of business

  • Translate customer’s business requirements into IT delivery, including IT principles

  • Oversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon

Our requirements

  • Strong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detail

  • Presentation and workshops facilitation skills, ability to provide training to clients and internal team members

  • Experience in any of ITIL Service Management Process domain (IT Asset Management Lifecycle processes as a plus)

  • Awareness of technologies and good practices that support ITSM solutions, integrations including CMDB and auto-discovery tooling

  • Understanding of functionalities of at least one ITSM solutions (ServiceNow, BMC Remedy etc.) and ability to explain and recommend platform capabilities to maximize value of delivered service (experience with CMDB as a plus)

  • Willingness to work with new technologies and to acquire new skills

  • Excellent command of the English language and experience in communication across all levels of an IT organization, at the most senior level

Optional

  • Expertise in ServiceNow CMDB, including CI Class Manager and Health module configuration

  • Hands-on experience in deployment, configuration or administration of the ServiceNow platform, familiarity with system automations and integration architecture

  • Benefits

  • private medical care

  • life insurance

  • no dress code

  • extra social benefits

  • employee referral program

  • charity initiatives

  • Access to Pluralsight & courses e.g. MS Azure, AWS, Google

Capgemini Polska

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Projects & Consulting - part of a business unit called Cloud Infrastructure Services.

Our employees say that in P&C team they are surrounded by awesome teammates who are ready to help professionally or just to drink a coffee with – no matter if it’s in person or virtually. You can count on your managers, willing to advise you, support you and give you a constructive feedback. There is a plenty of space to develop yourself, gain knowledge and exchange it for yours in a term of mutual partnership.

Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

Scroll to the company’s profile

What your development path can look like?

You will be able to diversify and develop skills within area of IT Service Management and ServiceNow. You may advance in your career in different directions for many years ahead and specialize in multiple domains including Solution Architecture, Service Engagement or Business Change just to name a few.