Oferta pracy

Service Level Manager (SAP-ERP or Connected Industry I4.0 Services)

Robert Bosch Sp. z o.o.About the company

  • Łopuszańska 95, Warszawa
    Warszawa, Masovian
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

Robert Bosch Sp. z o.o.

Łopuszańska 95

Warszawa

Your responsibilities

Your contribution to something big:

The Service Level Manager (Operations Lead) acts as contact to the customer for all IT-Operational issues. As part of a Solution team he “oversees the operations of an IT-Solution with an efficient e2e approach and ensures a business adequate level of support/operation with the respective support/operation units. Is responsible for the integration of support and design & build activities in projects, to assure a lean operation. He decides on the appropriate operation integration scenario and adjusts the scenario if required”

•Participates in IT solution release planning.

•Oversees impact of product or service changes and derive respective measures. This includes release planning, versioning, patches, changes of solution, platforms, products, and services.

•Manages escalations as problem owner for all operational aspects in the lifecycle of the IT-Solutions. He is the caretaker for all e2e operation issues arising in the respective Bosch Business Organization.

•Takes responsibility for maintaining required operational documentation (ITOM, SLA, CMDB, etc.)

•Suggests and promotes service and quality improvements on an ongoing basis to continually improve quality and customer satisfaction for the IT-Solutions. Communicate proactively with unit counterparts (GE and P/S -Owner) to provide information on downtimes, maintenance windows, service improvement plans etc.

•Secures transition, integration, and deployment of new or changed IT-Solution into existing GE-Landscape. Close Integration of Support and Design & Build activities: Decides in project on the appropriate integration scenario and adjusts the scenario if required, considering requirements from SRE.

•Provides regular reports on IT-Solution performance and availability.

SLM: Configures, monitors, operates, maintains, and continuously improve the IT-Solution according to the agreed service and operational targets. (Without definition and negotiation)

Our requirements

  • Experience: Several years of experience in infrastructure or application development

  • Several years of professional experience with broad knowledge of IT solutions for manufacturing, Industry 4.0 and quality management, general understanding of IT development and processes as well as understanding of the architecture of IT solutions with Unix servers, Windows terminal server solutions, databases and experience in organizing a central support team based on ITIL

  • Expert knowledge of ITIL processes (Incident-, Problem-, Asset-, Crisis-, Service-, Change-Management, etc.)

  • Expert knowledge of the dependencies between his IT-Solution and the corresponding IT-Products and IT-Services regarding the respective Continuous-Delivery/-Deployment/-Integration activities.

  • Know-how: knowledge of SAP applications for Materials management MM, MDM, technical module Know-How, focus on WM, production execution, production planning; Sales Distribution planning and controlling production (SAP module PP), quality management (SAP module QM) and plant maintenance (SAP module PM) as well as manufacturing execution system (MES) and technology for remote or automated data acquisition and transmission such as RFID

  • Strong technical knowledge in application and infrastructure especially within the focus area of his IT solution

  • Good understanding of performance metrics (KPIs, SLAs, OLAs) and business needs

  • Experience and good understanding of project execution regarding operational topics

  • Microsoft Office and MS- Power-BI, and MS-Visual Basic programming Know How is welcome.

  • Expertise for Service Level Management Process

  • Languages: Very good knowledge of English, German would be considered as an asset

What we offer

  • Secure employment based on contract of employment

  • Working in a dynamic environment in international culture

  • Broad access to trainings, conferences and webinars

  • Private medical care, sport pass, co-financing lunches, language and other training

  • Number of benefits for families (summer camps for kids, flexible working time with home office)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • preferential loans

  • no dress code

  • coffee / tea

  • parking space for employees

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

  • Massage services at the office

  • Lawyer consultation

  • Summer and winter activities for children

Recruitment stages
1

Phone interview with a recruiter

2

Meeting with a direct manager

3

Meeting with a higher level manager

Robert Bosch Sp. z o.o.

Do you want your ideas to shape the world? Both in the field of technological solutions for home, automotive and industry - with us you will have an impact on improving the quality of life around the world. With innovative ideas, we create the technologies of tomorrow. This is possible thanks to over 410,000 dedicated employees worldwide, pioneers who make technological breakthroughs every day. We strive to ensure that working in our company allows you to achieve a healthy balance between professional and private goals, because we know that it is a source of creativity and professional satisfaction. Life long learning and changing perspectives on a regular basis are firmly entrenched in our culture. We are looking for professionals and students who want to develop in such areas as: Sales, Marketing, Customer Service, IT, Logistics, Service, Accounting, Controlling, HR and Administration.

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