sharing the costs of sports activities
Service Level Manager (SAP-ERP or Connected Industry I4.0 Services)
Robert Bosch Sp. z o.o.About the company
- Łopuszańska 95, WarszawaWarszawa, Masovian
- Offer expired a month ago
- Remote recruitment
- contract of employment
- manager / supervisor
Your contribution to something big:
The Service Level Manager (Operations Lead) acts as contact to the customer for all IT-Operational issues. As part of a Solution team he “oversees the operations of an IT-Solution with an efficient e2e approach and ensures a business adequate level of support/operation with the respective support/operation units. Is responsible for the integration of support and design & build activities in projects, to assure a lean operation. He decides on the appropriate operation integration scenario and adjusts the scenario if required”
•Participates in IT solution release planning.
•Oversees impact of product or service changes and derive respective measures. This includes release planning, versioning, patches, changes of solution, platforms, products, and services.
•Manages escalations as problem owner for all operational aspects in the lifecycle of the IT-Solutions. He is the caretaker for all e2e operation issues arising in the respective Bosch Business Organization.
•Takes responsibility for maintaining required operational documentation (ITOM, SLA, CMDB, etc.)
•Suggests and promotes service and quality improvements on an ongoing basis to continually improve quality and customer satisfaction for the IT-Solutions. Communicate proactively with unit counterparts (GE and P/S -Owner) to provide information on downtimes, maintenance windows, service improvement plans etc.
•Secures transition, integration, and deployment of new or changed IT-Solution into existing GE-Landscape. Close Integration of Support and Design & Build activities: Decides in project on the appropriate integration scenario and adjusts the scenario if required, considering requirements from SRE.
•Provides regular reports on IT-Solution performance and availability.
SLM: Configures, monitors, operates, maintains, and continuously improve the IT-Solution according to the agreed service and operational targets. (Without definition and negotiation)
Experience: Several years of experience in infrastructure or application development
Several years of professional experience with broad knowledge of IT solutions for manufacturing, Industry 4.0 and quality management, general understanding of IT development and processes as well as understanding of the architecture of IT solutions with Unix servers, Windows terminal server solutions, databases and experience in organizing a central support team based on ITIL
Expert knowledge of ITIL processes (Incident-, Problem-, Asset-, Crisis-, Service-, Change-Management, etc.)
Expert knowledge of the dependencies between his IT-Solution and the corresponding IT-Products and IT-Services regarding the respective Continuous-Delivery/-Deployment/-Integration activities.
Know-how: knowledge of SAP applications for Materials management MM, MDM, technical module Know-How, focus on WM, production execution, production planning; Sales Distribution planning and controlling production (SAP module PP), quality management (SAP module QM) and plant maintenance (SAP module PM) as well as manufacturing execution system (MES) and technology for remote or automated data acquisition and transmission such as RFID
Strong technical knowledge in application and infrastructure especially within the focus area of his IT solution
Good understanding of performance metrics (KPIs, SLAs, OLAs) and business needs
Experience and good understanding of project execution regarding operational topics
Microsoft Office and MS- Power-BI, and MS-Visual Basic programming Know How is welcome.
Expertise for Service Level Management Process
Languages: Very good knowledge of English, German would be considered as an asset
What we offer
Secure employment based on contract of employment
Working in a dynamic environment in international culture
Broad access to trainings, conferences and webinars
Private medical care, sport pass, co-financing lunches, language and other training
Number of benefits for families (summer camps for kids, flexible working time with home office)
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate products and services at discounted prices
no dress code
coffee / tea
parking space for employees
sharing the costs of tickets to the movies, theater
employee referral program
Massage services at the office
Summer and winter activities for children
Phone interview with a recruiter
Meeting with a direct manager
Meeting with a higher level manager
Robert Bosch Sp. z o.o.
Do you want your ideas to shape the world? Both in the field of technological solutions for home, automotive and industry - with us you will have an impact on improving the quality of life around the world. With innovative ideas, we create the technologies of tomorrow. This is possible thanks to over 410,000 dedicated employees worldwide, pioneers who make technological breakthroughs every day. We strive to ensure that working in our company allows you to achieve a healthy balance between professional and private goals, because we know that it is a source of creativity and professional satisfaction. Life long learning and changing perspectives on a regular basis are firmly entrenched in our culture. We are looking for professionals and students who want to develop in such areas as: Sales, Marketing, Customer Service, IT, Logistics, Service, Accounting, Controlling, HR and Administration.