Pracuj.plService Level Manager
Citi Handlowy
- Goleszowska 6, Wola, WarszawaWarszawa, Masovian
- valid for 2 daysuntil: 28 May 2022
- contract of employment
- full-time
- team manager
- hybrid work
Citi Handlowy
Goleszowska 6
Wola
Warszawa
Your responsibilities
Assesses risk and business impact of production issues and escalate to business and technology management in a timely manner. Executes regulatory reporting on time.
Partners with appropriate business, development, production support areas as well as Third Party Providers (TPPs) to prioritize bug fixes and answer technical queries
Manages relationships with vendors, their risk and compliance with internal standards, oversees IT services delivery vs. agreed SLAs
Engages in problem management and post implementation reviews to ensure successful system functionality and service design
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact and manages execution of corrective action plans.
Manages relations with TPPs including their onboarding, ongoing support and ensuring Banks' adherence to PSD2 regulations in the areas
Our requirements
Effective written and verbal communications in Polish and English including ability to explain technical issues in simple terms that non-IT staff can understand is a must
Good understanding of Retail Banking products
Ability to communicate appropriately to relevant stakeholders
Advanced execution capabilities and ability to adjust quickly to changes
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of Problem Management Tools
Good all-round technical skills
Effectively share information with business partners and with other technology teams
Ability to plan, organize workload and execute with a limited level of direct supervision
Bachelor’s/University degree or equivalent experience
ITIL Foundation min. ver. 3
What we offer
Unique opportunity to progress your career with one of the largest financial services Institutions in the world
Learning and development opportunities
An equal and diverse workplace
Social benefits (e.g. private healthcare care, Benefit System, life insurance)
Working in a friendly, dynamic and multinational environment
The role within IT division created to supervise Bank Handlowy providers as regards the maintenance of IT systems. It covers management of IT risk for outsourced IT services, cooperation with vendors and business partners to ensure required availability and functionality of the systems.