Oferta pracy

Service Manager - IT Business Services & Automation

Allegro

  • Poznań

    Poznań, Greater Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • team manager
  • remote recruitment

Technologies we use

Operating system

About the project

In Business Services & Automation area we focus on automation of processes used by Allegro employees (e.g., we develop chatbots, mailbots, robotics) and we care about their satisfaction with IT services and tools.

We use state-of-the-art and proven technologies supporting back office processes (e.g. Salesforce, Google Workspace, SAP, Cognos, Genesys, Smartrecruiters, Slack, Zoom, UiPath, ServiceNow). We manage workstations, printers and mobile devices and are the first line of IT support.

Our department has over 100 professionals and engineers in six teams: IT Support, Digital Workplace, CX tech, Commerce tech, HR tech, Finance tech.

Your responsibilities

  • Co - create product/service strategy in the area of Communication and Collaboration tools

  • Managing the team of Business Applications Specialist

  • Being owner of onboarding process of new tools and applications portfolio in already mentioned areas

  • Cooperation with Software Asset Management and Security Team

  • Collaboration on daily basis with our vendors f.ex Google, Asana, Cisco, Microsoft, Slack, Zoom, ServiceNow and many others

Our requirements

  • Have previous experience in managing teams

  • Are able to structure their own and others' work and prioritize activities

  • Be able to and support others in achieving goals and their development

  • Have excellent communication skills and are able to create long lasting relationships with business partners

  • Have previous experience with SaaS applications in the area of communication, project management, video conferencing, task management etc.

  • Are decision makers with experience working in large organizations

  • Are able to speak english fluently on C1 level

What we offer

  • A hybrid work model that you will agree on with your leader and the team. We have well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms)

  • Long term discretionary incentive plan based on Allegro.eu shares

  • Annual bonus up to 20% of the annual salary gross (depending on your annual assessment and the company's results)

  • A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)

  • English classes that we pay for related to the specific nature of your job

  • Laptop with m1 processor, 32GB RAM, SSD - a 16” or 14” MacBook Pro or corresponding Dell with Windows (if you don’t like Macs), two monitors and all other gadgets that you should need

  • Working in a team you can always count on — we have on board top-class specialists and experts in their areas of expertise

  • A high degree of autonomy in terms of organizing your team’s work; we encourage you to develop continuously and try out new things

  • Hackathons, team tourism, training budget and an internal educational platform, MindUp (including training courses on work organization, means of communications, motivation to work and various technologies and subject-matter issues)

  • If you want to learn more, check it out

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • integration events

  • no dress code

  • leisure zone

  • extra social benefits

Why should you work with us?

  • For about 80% of Poles we are the most recognizable online brand

  • We are the 10th most visited e-commerce site in the world

  • You'll be leading out-of-the-box projects that are challenging and require flexibility in approach and execution.

  • You'll find here a unique mix of data enthusiasts, visionaries and strategists who realize innovative projects and are willing to share their knowledge

  • You will be exposed to the latest IT technologies and innovative solutions

  • We actively use the training budget. If you want to develop yourself - we will always help you to do so