Oferta pracy

Service Manager - IT security services

ING Hubs Poland

ING Hubs Poland

Konduktorska 35

Wełnowiec

Katowice

Technologies we use

Operating system

About the project

Our team integrates IT security services provided within ING Group globally. We are supporting and cooperating internally within our organization and with our Customers.

At ING Hubs Poland we follow the Agile approach, using flexible frameworks at our everyday work. We are innovative, we trust people we work with and our employees have a broad autonomy. Small teams are the core of our organization. Based on team cooperation squads work out the most flexible and effective way of working.

Your responsibilities

  • Service level reporting, management of agreements and other documentation, charging, budgeting, planning. Providing timely and high quality information covering analyses, management reporting, monitoring of opportunities and risks

  • Coordinating services, cooperation with customers and internal teams. Improving efficiency and quality of reporting and processes, seeking opportunities, addressing risks, proposing and driving required actions.

  • Active participation in the development of controlling tools and process automation

Our requirements

  • You have 3+ years proven experience in managing services and supporting Business Customers in international environment, preferably with IT scope,

  • You are comfortable in dealing with all types of external and internal Customers,

  • If you have strong analytical skills, excellent in planning and paying attention to details,

  • You have fast adapting personality with a strong sense of taking responsibility, initiatives and working independently,

  • You have excellent communication and presentation skills with ability to manage expectations,

  • You have ability to cope with a rapidly changing environment,

  • You speak English fluently – C1 or above,

  • You are proficient in MS Office, especially Excel and Power Point.

Optional

  • Experience and knowledge of methodologies and standards such as: ITIL/ Agile/ Scrum/ COBIT/ Lean / Six Sigma/ Prince2 Agile

  • Experience and understanding of IT security topics

  • Developed understanding of banking or finances

  • Knowledge of meetings facilitation techniques

This is how we organize our work

This is how we work

  • agile
  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • integration events

  • corporate gym

  • video games at work

  • parking space for employees

  • leisure zone