private medical care
Sapiens Software Solutions Poland
- offer expired 24 days ago
- contract of employment
- team manager
- remote recruitment
Responsible for the day to day management, delivery and operations of all the services provided under the agreement to the customer
Responsible to provide these services with high quality, on time and on budget by validate
Responsible for implementation of production awareness, sense of urgency and production processes within all the activities and teams providing the services.
lead the engagement with a proactive and continuous improvement approach.
Represents the customer and creates the customer centric view within the global organization
Setting up end to end Service Management and governance
Actively participating in Incident, Problem & Change Management Process
Serving as an escalation point to support teams & the customer
Handling customer complaints /concerns professionally to maintain good customer relationships
Leading the periodical operational calls with the customers
Managing external service providers
Managing support documentation;
Ability to manage and work in crisis, pressure and complex situations
Communicates well in written, verbal and presentations. All in formal or informal situations
Ability to understand and explain technical concepts to non-technical colleagues
Ability to negotiate, influence, mediate and manage to prevent or resolve conflict situations
Familiar with ITIL processes and their definition, tools and implementation (Service Now)
Experience with software project management / software release management
Setting up application management services in a software services company;
Service Manager/Service Delivery Manager role with over 4 years’ experience
Setting up hosting solutions for customers;
Experience of Cloud Hosting Solutions components, including operational aspects of infrastructure, environments, networks and security;
The ability to work under pressure and handle stress
Flexible with travel - 30% of the time on average
Please note: All work is conducted in English.
What we offer
Opportunity to design and develop complex integration solutions
Stable employment – permanent job contract
Flexible working hours to help you keep the work-life balance and find time for your hobbies
Partnership approach & communication respecting individual needs and employee development plan ideas
Possibility to gain professional experience and learn from global industry experts
Stable project & diversified working environment
Periodical events and contests for employees (business runs, paintball, etc.)
Private medical healthcare & Multisport card
IT-specific, friendly dress code that you will become a fan of
Attractive employee referral program and bonuses
remote work opportunities
flexible working time
mobile phone available for private use
computer available for private use
no dress code
coffee / tea
employee referral program
Sapiens Software Solutions Poland
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.
With a 30-year track record of delivering to more than 500 organizations, Sapiens’ team of over 4000 operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: www.sapiens.com.
We are looking for a highly motivated and successful Service Manager in the financial services software solutions field with proven executive-level contact management skills, ideally in major insurance organizations. A strong track record of post-production supporting services.
In overall it is being expected from Sapiens Service Manager to be an expert in the support customer business (main business, customer working procedures, interfaces with external resources etc’) and to take responsibility in terms of decisions and solutions.
The role might include travels to customers’ site in case of need.
Join us and become part of our common success! Please send your resume in English.
Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.